Job Details

Case Manager

Position Number: 9953740
Location: Salt Lake City, United States
Position Type: International Programs

Case Manager

Job Summary

Under the supervision of the ISSS Director, the Case Manager for International Student & Scholar Services (ISSS) provides a continuum of case management for international student & scholar support cases including assessment, planning, collaboration, implementation, monitoring, follow-up, and evaluating multi-faceted, potentially high-risk, and complex situations.

Responsibilities
Under the direction of the ISSS Director, the Case Manager is responsible for developing, implementing, and managing a case management system to coordinate, facilitate, and monitor programs and services undergraduate and graduate students experiencing distress. The Case Manager will coordinate with the Office of the Dean of Students, Counseling Services, Residential Life, UUPD, Academic Advising and other administrators as appropriate to address the needs of students who have problems in areas that may include academics, health-related, psychological, economic, housing insecurity, discipline, family relationships, social adjustment, and gender-based violence, through assessments, consultations, interventions, referrals, and follow-up services. Collaborate with the University of Utah's Behavioral & Intervention Team (BIT) to support and assist distressed international students. Supports students from all backgrounds in pursuing avenues of support and providing crisis intervention, emergency assistance, campus presentations and trainings, social events, consultations regarding resource and referral to campus departments and community agencies.
-Responsibilities

Serve as a primary point of contact for faculty staff, students, and community members to express concerns regarding students who exhibit symptoms associated with distress.
Maintain a case management system to coordinate, facilitate, and monitor programs and services available to distressed students.
Collect and assess information pertaining to student cases. Maintain factual case records.
Compile and maintain a directory of campus and community resources available to students.
Contact and collaborate with campus departments to expedite resolution of problems.
Maintain a system for following up with students who have been referred to campus or community resources.
Provide follow-up services to ensure compliance with recommendations.
Recommend and coordinate interventions to address students' needs in areas including, but not limited to academics, health-related, psychological, economic, basic needs, discipline, family relationships, and social adjustment issues.
Provide crisis intervention for students with immediate definable needs such as emergency housing, food insecurity, and economic crisis.
Oversee internal student scholarship and emergency financial assistance programs, including the ISSS Hardship Fund, by coordinating application review, award administration, and referrals to appropriate resources to support international students' financial wellness and stability.
Prepare statistics and reports for the department and Office of Dean of Students.
Develop and present workshops, social events and training programs that assist University staff and faculty in dealing with problem situations involving international students.
Meet with students and otherwise engage with them through various means to evaluate issues of concern and to provide information, guidance, and support as appropriate to the situation.
Assists in international student advising, programming and advocacy.
May serve as a Designated School Official (DSO) for F-1 program and ensure compliance with SEVIS regulations.
Proactively identifies and resolves serious and complex issues related to crisis situations, educational and interpersonal needs while maintaining sensitivity to varied cultures and language ability.
Special projects as assigned by the ISSS Director in support of divisional, organizational, or campus needs.
Participate in campus or U of U committees as assigned. May include some travel.
Other duties as assigned.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

Minimum Qualifications
Bachelor's degree in a related field plus two years of related experience or equivalency (one year of education can be substituted for two years of related work experience). Demonstrated human relations and effective communication skills also required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences
Strongly Preferred

Sensitivity to and ability to operate in a multicultural setting, with experience working with people of various cultural backgrounds
Bachelor's Degree or an equivalent combination of education and experience
1-3 years of job-related experience
Applicants must be US citizen or Lawful Permanent Residents, per USCIS regulations for DSO role
Demonstrated proactive, crucial thinking and problem-solving skills in complex situations
Strong intercultural communication skills
Demonstrated ability to work both independently and in a team
Demonstrated ability to handle fast-paced environment with changing priorities and tasks

Preferred

Experience in an international education setting (language school, high school, private school, community college, or university)
Master's Degree in related field
Demonstrated ability to cultivate collaborative, professional, and friendly relationships with internal and external constituencies
Exceptional public speaking, verbal, and written communication skills; with the ability to communicate professionally and effectively at all organizational levels, and with varying ethnic and cultural constituents

Special Instructions

Requisition Number: PRN46681B
Full Time or Part Time? Full Time
Work Schedule Summary: Regular business hours, Monday through Friday 8 am-5 pm. Occasional nights and weekends may be required during events.
Department: 02074 - Intl Student and Scholar Srvcs
Location: Campus
Pay Rate Range: 46000 to 50000
Close Date: 02/05/2027
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/211767