Job Details

Operations Program Manager III

Position Number: 9913857
Location: Salt Lake City, United States
Position Type: Other Administrative Positions

Operations Program Manager III

Job Summary

Under minimal supervision, responsible for division/department operations, pertaining to administrative, financial, personnel, and organizational functions. Provides strategic support and leadership in planning, developing, and implementing new programs to advance the mission and goals of the division/department. Assist in evaluating current and proposed systems and procedures. Recommends changes when necessary and assist in implementation of new processes. Acts as a catalyst between the department and its customers and staff to ensure continuity and quality of service and care.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities
DisclaimerThis job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

Forecasts, develops and implements policies and procedures in the areas of customer service, staff management and budgetary goals and objectives that are consistent with University of Utah's policies. Analyzes process outcomes and workflow to ensure and identify efficiencies in productivity and savings.
Markets and promotes new and existing programs and services to internal and external customers.
Participates in University-wide committees to establish customer service standards and administrative plans and policies.
Monitors the appropriateness and effectiveness of service within the division in order to deliver outstanding service to both internally and externally to the division.
Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.
Develops departmental strategies consistent with the assigned departments continuous quality improvement program.
Ensures competency of staff through the development and/or presentation of educational programs and through on going staff performance evaluations. Oversees recruitment, training, orientation, and professional development of division staff in support of accomplishing division goals and mission.

Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels: Operations Program Manager, III: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.

Preferences

Special Instructions

Requisition Number: PRN46556B
Full Time or Part Time? Full Time
Work Schedule Summary:
Department: 01627- HCI KIM KAPHINGST RESRCH PROG
Location: Campus
Pay Rate Range: 52993 - 121573
Close Date: 11/30/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/211286