Job Details

Operations Manager, Parking and Transit Services

Position Number: 9719500
Location: Philadelphia, United States
Position Type: Facilities Management

Operations Manager, Parking and Transit Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Operations Manager, Parking and Transit Services

Job Profile Title
Manager B, Facilities

Job Description Summary
The Parking and Transit Operations Manager is an integral position within Penn Transportation, Parking, & Commuter Services. Reporting to Assistant Director of Parking Operations, this position is responsible for managerial oversight of Parking Supervisors, operations scheduling, quality assurance, policy enforcement, and incidence response. The Transit and Parking Operations Manager is cross-trained and responsible for managerial oversight at Penn Transit, as needed, including dispatch management, incident response, and route supervision.

The Parking and Transit Operations Manager recommends cross departmental equipment improvements, policy changes, equipment upgrades, and replacements, participates in annual goals, technology assessments, and associated project management.

This position provides direct supervision to on-shift Supervisors and indirect supervision to staff represented by two independent collective bargaining agreements. Supervision of student and temporary employees is possible as conditions warrant.

Job Description

Job Responsibilities:

Manage all aspects of daily field operations for parking and transit services while on-shift.
Provide escalated customer response as-needed.
Directly manage Parking Operations Supervisors while indirectly managing on-shift front-line union employees.
Supervision of student and temporary employees is possible as conditions warrant.
Serve as lead Operations Manager for Transit Services, as needed.
Maintain revenue control through careful monitoring of facility entrance and exit, including but not limited to closing garages as-needed to maintain acceptable space reservation for permit-holders and driving transient business into low-occupancy locations.
Oversee multi-week scheduling for Parking Attendants and Hard Surface Custodians ensuring adequate coverage.
Collaborate with colleagues for staffing needs to provide operational support for all locations, which may vary from week-to-week.
Coordinate overtime coverage, monitor staff call-outs and changes, while following CBA requirements.
Serve as back-up time-keeper for Parking Services and reconcile timesheets, investigate discrepancies, and provide progressive discipline to employees where associated time reporting appears to contradict University policy and/or collective bargaining agreements.
Represent Transportation and Parking at major event planning meetings (including but not limited to Penn Relays, Commencement, student move-in, and student-move-out).
Execute planning and staffing for special events.
Provide post-event demographic reports and lead after-action discussions.
Understand all aspects of the respective collective bargaining agreements.
Minimize risk of University default to the collective bargaining agreements.
Respond to, investigate, and report all incidents involving parking equipment, facilities, transit drivers, and transit assets.
Response may include photo documentation, completion of risk management reports, or representing Transportation, Parking, and Commuter Services with Penn Police or other municipal authorities.
Assist in the adjudication of parking enforcement appeals.
Manage all aspects of the parking enforcement program including daily monitoring of citations issued, data management and clean-up, and escalation of enforcement themes.
Administer the Road Observation Program for Penn Shuttle Services.
Perform observations for all shuttle drivers as needed.
Review the evaluation results with Associate Director of Transit Operations.
Perform observations of drivers as they perform their duties in the field and layover in their standby locations.

Qualifications:

B.S. or B.A. required, along with 2-3 years of experience, or equivalent combination of education and experience.
Experience scheduling, managing, and developing operations staff, preferably in a unionized environment, is required.
Proficiency in Microsoft Word, Excel, and Outlook.
Demonstrated operational oversight experience in a complex, fast-paced customer service operation.
Previous experience managing facility maintenance or renovation.
Prior experience in accident/incident documentation and reporting.
Demonstrated experience leading and planning parking for special events.
Solid organizational, IT, and problem-solving skills.
Strong interpersonal and written communication skills.
Experience with Amano and AIMS parking systems and/or TripShot dispatching software preferred.
Must hold a valid U.S. driver's license from state of residence.
Class B CDL license preferred.
Flexibility and willingness to work a schedule to support business needs, including evenings and weekends.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Business Services

Pay Range
$65,628.00 - $132,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

Equal Employment Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state, or local law.

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Penn-Bookstore/Operations-Manager--Parking-and-Transit-Services_JR00122815