Job Details

Senior Director of Admissions and Enrollment Operations

Position Number: 7136871
Location: Saratoga Springs, NY
Position Type: Admissions/Enrollment

Senior Director of Admissions and Enrollment Operations

Empire State University invites applications for the position of Senior Director of Admissions and Enrollment Operations within the Office of Enrollment Management.

The Senior Director of Admissions and Enrollment Operations provides strategic leadership for the university's admissions and enrollment functions, overseeing both Admissions Operations and Admissions Counseling across undergraduate and graduate programs. This role is responsible for developing and sustaining a scalable, compliant, and student-centered enrollment organization that effectively guides prospective students from initial inquiry through first enrollment, with a strong emphasis on growth and innovation.

The position ensures alignment among systems, processes, personnel, and performance, and serves as the primary steward of the university's admissions enrollment funnel.

Through the integration of people, processes, and systems, the Senior Director of Admissions and Enrollment Operations plays a critical role in advancing organizational effectiveness, institutional growth, regulatory compliance, and student success.

Duties and Responsibilities:

Strategic Enrollment Leadership

Provide vision and leadership for the admissions and enrollment operation
Develop and execute enrollment strategies aligned with institutional goals
Own enrollment funnel performance, including conversion, yield, and time-to-enroll
Balance growth, compliance, operational efficiency, and student experience

Oversight of Admissions Operations

Lead the admissions operations to ensure effective processing, compliance, CRM ownership, and communications infrastructure
Ensure admissions workflows are scalable, compliant, and continuously assessed and improving
Oversee funnel reporting, analytics, and data-informed decision-making
Ensure audit readiness and regulatory alignment across admissions processes

Oversight of Admissions Counseling

Lead the Director of Admissions Counselors to drive consistent counselor performance and high-quality student engagement
Ensure counselors are effectively supported by systems, training, and clear priorities
Establish performance expectations and accountability for enrollment outcomes
Promote ethical, student-centered recruitment practices

Funnel & Performance Management

Monitor enrollment metrics across programs and modalities
Identify trends, risks, and opportunities within the enrollment funnel
Use data and insights to drive improvements in process, outreach, and conversion
Report enrollment performance updates to vice president

Cross-Functional Collaboration

Partner with marketing on lead generation, inquiry quality, and messaging alignment
Collaborate with financial aid, advising, registrar, IT, and compliance teams
Ensure smooth handoffs from admissions to student support functions
Serve as a key stakeholder in enrollment-related initiatives and system enhancements

People & Culture Leadership

Build and maintain a high-performing admissions leadership team
Foster a culture of accountability, collaboration, and continuous improvement
Coach and develop direct reports and emerging leaders
Promote equity, access, and student success through enrollment practices

Job Requirements:
Required Qualifications:

Bachelor's degree from an accredited institution
A minimum of seven (7) years of progressive experience in admissions and enrollment management leadership
Demonstrated experience leading both operational and student-facing teams
Strong understanding of admissions compliance and regulatory environments
Experience managing enrollment funnels, CRMs, and performance metrics
Experience scaling enrollment operations or leading organizational change

Preferred Qualifications:

Master's degree
Experience in online, adult, or nontraditional higher education environments
Strong analytical, communication, and leadership skills
Ability to balance strategy with hands-on execution

Special Information:

This position is located in Saratoga Springs, NY.
Occasional travel may be required to fulfill department and university-wide commitments.
Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position.
SUNY Empire provides employees with robust remote and flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment.
This title is listed in Appendix A of the SUNY Policies of the Board of Trustees. Accordingly, individuals appointed to this title are not eligible for permanent appointment.

Additional Information:
Rank/Salary: Director of Admissions, SL5 / $110,000-$115,000, dependent on experience and qualifications.

We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff.

SUNY Empire is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. SUNY Empire is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

SUNY Empire provides reasonable accommodations for applicants with disabilities, veterans, or wounded warriors where appropriate. If you would like to request a reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources at (518) 587-2100.

In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling (518) 587-2100. It can also be viewed online at our Safety and Security website.

To apply, visit http://esc.interviewexchange.com/jobofferdetails.jsp?JOBID=199636