Job Details

Campus Retail Coordinator

Position Number: 7118937
Location: Seattle, WA
Position Type: Conference and Events Administration

Campus Retail Coordinator

Seattle University

Campus Retail Coordinator

FLSA Status: Nonexempt

Months Per Year: 12

Hours Per Week: 37.5; extended hours during pop-up events, move-in, and commencement season.

Employment Status: Full-Time

Work Model: On-site

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Seattle University's Core Competencies

Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.

Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.

Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.

Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.

Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.

Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Position Description

The Campus Retail Coordinator supports the daily operations of the university's distributed retail program, which delivers branded merchandise, academic supplies, graduation regalia, course materials pickup, and event-based retail across service desks, vending, pop-ups, and an online store. This coordinator-level role focuses on event coordination, student staff supervision, social media and communications execution, customer service, inventory management, regalia administration, and course materials pickup operations. The coordinator serves as the primary point of contact for the print-on-demand webstore vendor and partners closely with the Director of Campus Retail Services on merchandising, marketing, and financial analysis, contributing on-the-ground insight to strategies the Director owns. The coordinator reports to the Director of Campus Retail Services.

Core Responsibilities

Pop-Up and Event Coordination

Coordinate with university partners - Athletics, Alumni Relations, Center for Student Involvement, Housing, Parent & Family Programs, and academic departments - to schedule and execute pop-up retail at major campus events.
Handle logistics for each pop-up, including space requests, equipment, mobile POS setup, signage, inventory transport, and post-event breakdown and reconciliation.
Maintain an annual events calendar covering move-in, Homecoming, Parents Weekend, game days, commencement, and other recurring campus activations.

Student Staff Scheduling and Training

Lead the full student employee lifecycle: recruiting and posting on Handshake, interviewing, hiring, onboarding, scheduling, access, and timecard approvals.
Train and supervise student staff on POS operation, customer service standards, event support, and product knowledge, keeping them current as new products or procedures arise.
Ensure adequate coverage for service desks, pop-ups, and peak retail periods.

Social Media and Customer Communications

Oversee day-to-day social media activity across the program's channels, including content scheduling, posting, and community management.
Execute the limited merchandise communication cadence (tease, preview, launch, recap) and course materials pickup communications (term timelines, pickup reminders, program updates) in partnership with university marketing, ensuring brand and messaging consistency across all retail programs.
Provide responsive customer service across in-person, phone, email, and social channels, and escalate issues as needed.

Inventory and Regalia Management

Plan and conduct regular inventory counts across all retail locations, maintain accurate inventory records, and flag reorder needs to the director.
Manage the graduation regalia program end to end, including vendor coordination with Jostens, student and faculty orders, fittings or distribution events, returns, and commencement-week logistics.
Support purchase order processing and receiving, and reconcile deliveries against orders.

Course Materials Pickup Operations

Oversee the course materials pickup process end to end, including shelf setup and organization, order routing, pickup workflows, and issue resolution.
Train student employees on order pickup procedures, customer identification, and handling of common concerns.
Serve as an ambassador for the course materials program at tabling events and student-facing activations, representing the program and supporting student awareness.

Webstore and Strategic Coordination

Serve as the primary point of contact for the print-on-demand webstore vendor, managing day-to-day communication, product setup, order issues, promotions, and email review.
Partner with the Director of Campus Retail Services on merchandising strategy, contributing product performance observations, customer feedback, and event-driven assortment ideas.
Support the Director on marketing strategy and financial analysis by providing sales, inventory, and event data, and executing the tactics and communications that result.

Qualifications

Customer service experience, preferably in a university, retail, or event-based environment; experience supervising or training staff preferred.
Strong organizational and time management skills, with the ability to coordinate multiple events and service channels simultaneously.
Clear, professional written and verbal communication skills, including comfort creating and managing social media content.
Familiarity with point-of-sale systems (Square preferred), e-commerce platforms, and inventory tracking; comfort learning new customer-facing software.
Attention to detail in handling inventory, orders, regalia, and customer records.
Availability for extended and off-hours work during move-in, pop-up events, and commencement season.

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance

Salary Range: $54,000 - $58,000

Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate's gender or any other protected status.

Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/

All employment offers are contingent upon the successful completion of a background check.

To apply, please visit: https://seattleu.csod.com/ux/ats/careersite/8/home/requisition/3083?c=seattleu