Job Details

Enrollment Services Specialist I

Position Number: 7093543
Location: Kentfield, CA
Position Type: Admissions/Enrollment

Enrollment Services Specialist I

Salary: $34.14 - $37.64 per hour
Closing Date:
Job Type: Full-time
Location: Kentfield & Indian Valley (Novato) - In Person, CA

Description

Priority Screening Date: May 11, 2026To Apply: Enrollment Services Specialist IOpen Until Filled*More than one applicant may be hired from this posting.
COMMITMENT TO DIVERSITY
College of Marin (COM) is committed to cultivating a proactively supportive, inclusive, and accountable environment where equity, equity-mindedness, anti-racism, and social justice are valued, centered, and practiced. Our mission is to employ qualified administrators, faculty, and staff who are dedicated to student success and committed to an inclusive, anti-racist campus culture that demonstrates sensitivity to and respect for a diverse population. We serve a county population of approximately 250,000 residents.

Based on fall 2025 credit enrollment data, the diversity of students at the College includes greater representation than the county with regards to enrollment with Hispanic/Latinx (37% of enrollment), Asian (7%), Black/African American (3%), white (44%), and multi-racial (7%) students. The high-quality education and training at the College are made possible by our faculty and staff who are committed to excellence. As of fall 2024, College of Marin's workforce includes Hispanic/Latinx (17%), Asian (7%), Black/African American (5%), white (57%), and multi-racial (3%) employees.

College of Marin does not discriminate in employment on the basis of, or perception of, race, ethnic group identification, ancestry, color, religion, age, sex, national origin, sexual orientation, physical disability, mental disability, gender, gender identity, gender expression, marital status, medical condition, pregnancy, genetic information, family and medical care leave, military or veteran status, or prior record of arrest or conviction, and is subject to Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as amended, Civil Rights Act of 1991, Americans with Disabilities Act of 1990, and Section 504 of the Rehabilitation Act of 1973. In accordance with Executive order 11246 (as amended), the College of Marin is an Equal Opportunity Employer.

POSITION OVERVIEW
Under general direction, performs technical clerical support and customer service functions related to the admissions, enrollment and financial aid processes; provides general information regarding enrollment and registration for credit and non-credit courses and for application for financial aid; accepts and provides preliminary review of student documents; uploads and maintains student records including those related to applications for grants and state and federal financial aid programs; and performs related duties as assigned.

DISTINGUISHING CHARACTERISTICS
An Enrollment Services Specialist I is distinguished from an Enrollment Services Specialist II in that an incumbent in the latter class performs the full range of enrollment services and student support including accepting, reviewing and processing applications, petitions and financial documents, determining eligibility for financial aid and maintaining student data used for admissions, enrollment and financial aid.

Essential Functions

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

Serves as an informational resource to current, returning and prospective students, personnel, faculty, outside agencies and the public regarding student enrollment, admissions, registration, financial aid processing, and access to official records; responds in person, over the phone or electronically; explains eligibility, deadlines and requirements; provides technical assistance and guidance to students in the interpretation, clarification and application of enrollment and registration regulations, guidelines, procedures and policies.
Creates and maintains a variety of student records; verifies identification, student status and academic progress; prepares, verifies, processes and posts information and documents to various records and student information systems; assists with auditing and reconciling all student supporting documentation to meet retention and audit requirements; maintains and ensures the confidentiality of student documents and records in accordance with the Family Educational Rights and Privacy Act and established District policies and procedures.
Explains and assists students with understanding and completing financial aid applications and forms; explains deadlines and disbursement dates; refers students to other departments as necessary to obtain required documentation; reviews financial aid documents and applications for completeness and consistency of information and begins processing.
Identifies duplicate student accounts and requests account mergers.
Registers and processes student course adds, drops and transfers using student information systems.
Provides information, instruction and training to student workers on unitwork processes and technical, legal and regulatory requirements.
Fosters an environment that embraces equity-minded practices, integrity, trust, and respect. Supports, implements, and promotes compliance with the District's Diversity and Equal Employment Opportunity Plan in all aspects of employment and education.

OTHER DUTIES

Attends meetings as assigned.
Represents the College and/or department on internal and external committees, as directed.
Refers people to other offices, services, campus locations and resources as appropriate.
Performs related duties as assigned.

Requirements & Desirables

REQUIREMENTS
Education and Experience:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be graduation from high school and some college classes and one year of increasingly responsible experience providing clerical support or complex customer service involving processing enrollment and financial documents; or an equivalent combination of training and experience; and
Demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, sexual orientation, and ethnic backgrounds of community college students.

DESIRABLE QUALIFICATIONS

A bachelor's degree and experience in an Admissions and Records or Financial Aid office.
A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Bilingual skills in Spanish is desired.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:

Departmental operations and the practices, procedures and techniques involved in processing enrollment forms and applications and related student enrollment, registration and financial aid activities.
Sections of the California Education Code applicable to assigned responsibilities.
The Family Educational Rights and Privacy Act (FERPA) and other state and federal laws, rules, regulations and policies governing student admissions, records and financial aid.
Student recordkeeping practices and procedures for processing and reporting student records and financial data.
Safety policies and safe work practices applicable to the work being performed.

Skills and Abilities to:

Understand and be sensitive to and respectful of the diverse academic, socio-economic, ethnic, cultural, disability, religious background and sexual orientation of community college students, faculty and staff.
Serve as a technical resource to students, personnel, faculty, outside agencies and the public regarding student enrollment, admissions, registration and financial aid.
Respond calmly, patiently and effectively in-person, by telephone and electronically to a high volume of varying inquiries and requests.
Analyze situations accurately, exercise sound judgment and adopt effective courses of action.
Work independently in the absence of supervision.
Prepare clear, concise and comprehensive spreadsheets, correspondence, reports and other written materials.
Learn and maintain knowledge of regulations, policies and application requirements for the department.
Understand, interpret, explain and apply applicable complex rules, regulations, policies and procedures, laws, codes and ordinances.
Communicate effectively, both orally and in writing.
Understand and follow written and oral instructions.
Operate a computer and use standard business software.
Establish and maintain cooperative and effective working relationships with others.

CONDITIONS OF EMPLOYMENT
Prior to employment, the selected candidate will be required to complete the following:

In accordance with Federal Law all employees must provide proof of eligibility to work in the United States.
Criminal Justice/Fingerprint Clearance.
California Education Code, Section 87408.6 requires persons employed by a community college in an academic or classified position to submit to a TB risk assessment developed by CDPH and CTCA and, if risk factors are present, an examination to determine that he or she is free of infectious TB; initially upon hire and every four years thereafter.
DISASTER SERVICE WORKERS: All Marin Community College District (MCCD) employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the MCCD requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. For more information, please see the MCCD Emergency Operations Plan.
Candidates applying for positions with the Marin Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

REQUIRED APPLICATION DOCUMENTS
The following documents must be attached to your application in order to render it complete.

Cover Letter - Cover Letter describing your interest in the Enrollment Services Specialist I position, including how you meet the minimum qualifications and are prepared to perform the essential functions outlined in the job posting. In your response, please also describe how you promote equity, inclusion, and accessibility when providing enrollment, admissions, registration, records, or other support services to a diverse college community, and share a specific example.
Resume

Supplemental & Salary Information

PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this class, employees are regularly required to communicate with others in person, over the phone and electronically; move about the office and campus; operate a computer and other office productivity machinery; and perform repetitive movements of hands or wrists. The employee is frequently required to lift up to 10 pounds. Specific vision abilities required by this job include the ability to observe details at close range.
Mental Demands: While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; use math and mathematical reasoning; observe and interpret people and situations; learn and apply new information and skills; perform highly detailed work; work on multiple, concurrent tasks with frequent interruptions and under intensive deadlines.
WORKING ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Employees work under typical office conditions subject to frequent public contact and interruption and to intermittent exposure to individuals acting in a disagreeable fashion. The employee may be required to travel to locations other than assigned work site, and occasional evening, holiday and/or weekend work may be required in accordance with the collective bargaining agreement.

CLASSIFICATION & RETIREMENT PLAN
Employees in classifications represented by the California School Employees' Association (CSEA) Chapter 196 and are required to comply fully with the CSEA/Marin Community College District (MCCD) Collective Bargaining Agreement. General information regarding rights and responsibilities under the Agreement can be found in the Collective Bargaining Agreements section of our Human Resources site. CSEA employees are also members of the California Public Employees Retirement System (CalPERS), to which the member contributes up to 8% of their reportable compensation on a monthly basis

WORK SCHEDULE
Campus: Kentfield and IVC (Novato)
Full-time Equivalent: 1.0 - Full-time
Months per Year: 12
Work Days/Hours:
Monday - Friday or Tuesday - Saturday
37.5 Hours per Week
Availability to work up to two evening shifts per week (11:30 a.m. - 7:30 p.m.) and/or Saturday 9 a.m. - 2 p.m. as assigned.

SALARY INFORMATION
FLSA Status: Non-exempt
Salary Range: CSEA 186
Full Salary Range: $34.14 - $41.50 per hour
Starting Salary Range: $34.14 - $37.64 per hour (Step 1 to 3) Normal entering step is Step 1.
Please refer to our Human Resources web site for salary schedules.

SELECTION PROCESS

Please be sure to review the Required Application Documents section below to ensure that you are attaching everything required. Incomplete applications will not be accepted.
All application materials must be received by the Priority Screening Date to be considered during the initial screening.
Applications received after the priority date may be considered thereafter at the discretion of the College until the position is filled.
The initial screening will begin after the priority date, and applicants will be notified of their status, either way, thereafter. Applicants selected for interview will be contacted separately to schedule an interview appointment with the screening committee.
This position performs its duties on both the Kentfield and Indian Valley (Novato) campuses, so if not already residing within the Bay Area, the successful candidate must be willing to relocate.
Regrettably, College of Marin is not able to offer reimbursement for travel or relocation at this time.

THE BENEFITS OF EMPLOYMENT WITH COLLEGE OF MARIN
CSEA Full-time Employees:
Medical Insurance: The District offers six plan options through Kaiser and Blue Shield. Effective 10/01/2025, the District's contributions for medical insurance coverage are as follows:

Employee-only: District covers up to $1,700/month
Employee plus one dependent: District covers up to $2,400/month
Employee plus two or more dependents: District covers up to $2,900/month

Dental and Vision Insurance - Delta Dental and VSP vision plans for employee and dependents, with no cost to employees
Vacation Leave - 90 hours of accrual annually, with additional accrual after 3, 10, and 14 years of service.
Paid Holidays - 17 paid holidays annually, which includes a paid winter holiday break at the end of December.
Sick Leave - 7.5 hours per month, 90 hours per year
Retirement through CalPERS - MCCD contributes 27.05% of employee's creditable earnings to CalPERS on a monthly basis (2024/2025). Vested after five (5) years. Mandatory employee contribution for 2024/2025 is 7% - 8%, depending on original date of membership and prior membership status.
Life Insurance - $50,000, with the option to purchase additional voluntary life insurance for the Lesser of 5x base annual salary or $500,000
Additional Retirement Savings Plans -Employees are also eligible to participate in a voluntary, tax-advantaged 403(b) or 457(b) retirement savings plan.
Short-Term Disability & Long-Term Disability (employee paid), Flexible Spending Accounts (FSA's), Employee Assistance Program (EAP)

Additional Benefits (at no cost to employee):

24/7 Helpline through the Employee Assistance Program (All members)
24/7 Physician Access through MD Live (Blue Shield members).
Expert Medical Opinions through Teladoc (All members).
Generic Medications through Costco (Blue Shield members).
Enhanced Cancer Benefit through Contigo Health (Blue Shield members).
Hip, Knee, and Spine Surgical Benefit through Carrum Health (Blue Shield members).
Personal Health Coaching through Vida Health (Blue Shield members).
Physical Therapy for Back and Joint Pain (Blue Shield members).
Discounts for Gym memberships, Hearing Aids and LASIK Eye Surgery (Blue Shield members).
ClassPass Kaiser Permanente has teamed up with fitness industry leader ClassPass to make it easier for employees to exercise from the comfort of their homes. (Kaiser members).

For more information regarding MCCD's comprehensive benefit plans, please see our 2025-2026 Benefits Guide (Download PDF reader).

To apply: https://www.schooljobs.com/careers/collegeofmarin/jobs/5308299/enrollment-services-specialist-i?pagetype=promotionalJobs