Job Details

IT Applications and Integration Specialist

Position Number: 6876670
Location: Albany, NY
Position Type: Computer and Information Technology

IT Applications and Integration Specialist

About The Research Foundation for SUNY:

The Research Foundation for The State University of New York (RF) is the largest comprehensive university-connected research foundation in the country.

Our mission is to provide talent, services, and technology that empower SUNY to research, innovate, and transfer discoveries that transform the world's knowledge economy.

Our vision is to make SUNY the best place for faculty, students, and staff to research, innovate and solve the world's most pressing problems.

The RF serves SUNY by providing essential administrative services that enable faculty to focus their efforts on educating students and performing life-changing research across a wide range of disciplines including Artificial Intelligence, Clean Energy, Biotechnology, Longevity, Substance Addiction, Nextgen Quantum Computing, Environmental Health, and Resiliency. We work with the academic and business leadership of SUNY campuses to facilitate research and discovery by administering sponsored projects and delivering intellectual property and technology transfer services that fuel innovation and move ideas and inventions to the marketplace.

The RF is committed to diversity, inclusion, and a working environment that enhances productivity creates personal and professional opportunities, unleashes everyone's full potential, and fuels innovation. We hold the organization and each other to the highest standards of integrity, accountability, and ethical behavior.

Visit www.rfsuny.org and connect with us on Facebook, Twitter, and LinkedIn. Learn about SUNY at www.suny.edu.

Job Description:

Reporting to the Manager of Application Development, the IT Applications and Integration Specialist serves as the primary technical administrator and subject matter expert for the Team Dynamix (TDX) and other third-party platforms. This position is an on-site position located in downtown, Albany, New York.

Team Dynamix supports the IT Service Management (ITSM), Project Portfolio Management (PPM), and Enterprise Service Management (ESM) initiatives. This position is responsible for configuring, maintaining, optimizing, and continuously improving the Team Dynamix ecosystem to enhance service delivery across the enterprise.

The selected candidate will possess critical thinking skills to assess situations and information effectively when problem-solving. It is essential that the IT Applications and Integration Specialist selected be adaptable and capable of working within a fast-paced, highly collaborative environment to succeed in this role. Additional attributes of a successful candidate include being a highly motivated self-starter with a drive for continuous learning and growth, as well as a commitment to improving the support of innovative technologies in a multi-cloud & on Prem environments.

DUTIES AND RESPONSIBILITIES:

The role manages day-to-day platform administration for TDX and other third-party systems, including user management, security roles, permissions, service catalogs, forms, workflows, and automation rules.
Designs and implements custom applications, workspaces, and dashboards to meet departmental requirements.
Performs regular system maintenance, updates, and supports patches in coordination with vendor release schedules while monitoring system performance and managing integrations.
Collaborate with stakeholders to design and implement ITIL-aligned service management processes encompassing incident, request, change, problem, and knowledge management workflows.
Creates and optimizes project templates, resource pools, and portfolio management structures while building and analyzing service metrics and KPIs to identify improvement opportunities.
Provides comprehensive training and support to TDX users across the enterprise through sessions, training materials, user guides, and knowledge base articles while serving as tier 2/3 support for complex platform issues.
Partners with ITS leadership and end users to understand business requirements, facilitate requirements gathering sessions, and translate needs into technical solutions.
Participates in designing, developing, implementing, and optimizing a TDX Conversational AI chatbot to enhance self-service, automate service requests, and improve the end-user support experience.
Participates in IT governance committees and coordinates with the TDX vendor for support, feature requests, and roadmap planning while building relationships with peer institutions to share best practices.
Serve as the point of contact for RF web services with the campus users and SUNY System administration.
Responsible for RF web services error resolution by working in conjunction with the Business analysts.
Monitor the Oracle Enterprise Management (OEM) tool to review the status of the inbound/outbound web services and take appropriate action as needed.

Other duties as assigned.

Requirements:

Minimum Qualifications:

Bachelor's degree in IT, computer science, business information systems, or related fields; or equivalent combination of education and experience.
At least two years of experience with ITSM system administration, preferably TDX.
Knowledge and experience in requirement gathering and use case analysis.
Ability to solve complex technical problems and communicate the solution in non-technical terminology to various audiences.
Ability to interact and work with staff at all levels of the organization.
Excellent written and verbal communication skills.
Ability to work independently and in a team environment.
Ability to project professionalism over the phone, video, and in person.
Commitment to always providing superior customer service.
A willingness to take initiative and continuously learn about new features and technologies in an ever-changing industry.
Excellent time management skills, with the ability to prioritize and multitask, and work under shifting deadlines in a fast-paced environment.
Thorough knowledge of Office 365 Suite (Word, Excel, PowerPoint, Project, etc.).

Preferred Requirements/Knowledge, Skills, and Abilities

Completion of TDX Foundations Module or completion of vendor-provided TDX training
Experience in TDX Integration Platform as a Service (TDX iPaaS)
ITIL Foundation certification or higher
Experience in IT system administration in higher education
Experience with change management and technology adoption strategies
Experience with workflow design
Knowledge of higher education business processes and academic technology environments
Customer service orientation with patience for supporting users at various technical skill levels
Knowledge of third-party systems, like Jaggaer eProcurement
Strong written and verbal communication skills with the ability to translate technical concepts for non-technical audiences
Excellent problem-solving and analytical thinking abilities
Proficiency in web technologies (HTML, CSS, JavaScript, and API's)
Familiarity with integration methods, including iPaaS, webhooks, and web services
Proven ability to manage multiple projects and priorities in a fast-paced environment
Collaborative mindset with ability to work effectively across departments and stakeholder groups

Additional Information:

Compensation for this position: The compensation for this role is between $61,782 - 71,891. The pay will depend on a variety of factors that may include but are not limited to experience, education, training, and certifications.

Application Instructions:

Applicants interested in applying MUST submit the following documents:

1. Resume/Cv
2. Cover Letter

After submitting your resume/CV, the subsequent pages enable you to upload your cover letter and additional documents.

To apply, please visit: https://rfsuny.interviewexchange.com/jobofferdetails.jsp;jsessionid=29468A758FE415BB8B88F33948073970?JOBID=196753