Job Details

Business Relationship Manager

Position Number: 6706398
Location: Kennesaw, GA
Position Type: Business - Information Systems and Technology

Business Relationship Manager

Job ID: 292227
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

Job Summary

Serves as the strategic interface between University Information Technology Services (UITS) and assigned business units. Ensures that technology initiatives and services align with the strategic goals of the University, promoting value creation, service delivery excellence, and meaningful communication. Builds and maintains trust-based relationships and advocates for both IT and business stakeholders, ensuring mutual understanding and shared success.

Responsibilities

KEY RESPONSIBILITIES: -
1. Builds and maintains strong, collaborative relationships with business and IT stakeholders

2. Serves as a primary point of contact for IT services and strategic alignment with business goals

3. Communicates clearly with stakeholders regarding project updates, service performance, and IT initiatives

4. Advocates for business partners' needs and ensures priorities are reflected in IT planning

5. Facilitates service improvement planning and manage client satisfaction feedback loops

6. Monitors and supports project delivery, ensuring stakeholder alignment and timely updates

7. Identifies and mitigates business and IT risks through proactive engagement and escalation

8. Translates business requirements into actionable proposals and support intake and governance processes

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education in Business Administration, Information Technology, or a related field.

Other Required Qualifications
Current, valid, and unrestricted driver's license

Required Experience
Three (3) years of relevant experience in a customer-facing, business/IT liaison, or stakeholder engagement role, preferably within a higher education or complex organizational environment.

Preferred Qualifications

Additional Preferred Qualifications
Certified Business Relationship Manager (BRMP or CBRM) Certification

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Experience aligning technology solutions with institutional strategy

Knowledge, Skills, & Abilities

ABILITIES
Travels between Kennesaw State campuses and locations as required to maintain effective relationships
Able to communicate complex business and technical concepts clearly to diverse audiences
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Maintains knowledge of market trends, emerging technologies, and industry best practices
Experience with conflict resolution and change management

SKILLS
Able to communicate complex business and technical concepts clearly to diverse audiences
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
Strategic thinking and influential relationship building
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu, or by making a report at the following website: https://diversity-kennesaw-advocategme.symplicity.com/public_report/index.php/pid734945?.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check

Standard Enhanced + Education

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=292227&PostingSeq=1