Job Details

Reengagement Counselor

Position Number: 6577485
Location: Statesboro, GA
Position Type: Admissions/Enrollment

Reengagement Counselor

Job ID: 290323
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

To learn more about Georgia Southern's Vision, Mission and Values please click here: https://president.georgiasouthern.edu/performance-excellence/mission-values/

Location

Statesboro Campus - Statesboro, GA OR Armstrong Campus - Savannah, GA

Department Information

Office of Admissions

Job Summary

The Reengagement Counselor serves as the primary recruiter and first point of contact for former Georgia Southern students who have stopped out without completing a degree. This role is critical in re-engaging nontraditional learners, supporting completion of readmission, and guiding students toward flexible degree pathways'including online and hybrid options. Using a relationship-centered model, the counselor builds trust and momentum with returning students by addressing barriers, facilitating warm handoffs to campus resources, and ensuring a seamless re-entry experience. This position advances Georgia Southern's mission of student success and degree completion by reconnecting students to educational opportunity and purpose.

Responsibilities

Serve as the primary counselor for a defined caseload of former students, offering individualized support from initial outreach through re-enrollment
Monitor student engagement and implement proactive yield efforts by engaging readmitted students through personalized follow-up, onboarding activities, and conversion tracking
Conduct targeted outreach campaigns via phone, email, text, and virtual meetings to reconnect students with unfinished degrees
Build formative relationships with returning students through frequent, personalized communication and active listening
Host virtual and in-person information sessions focused on flexible program options, online pathways, and degree completion strategies
Collaborate with marketing and enrollment teams and partners to develop messaging and outreach tailored to adult learners and nontraditional populations
Guide students through the re-admission process, including application completion, transcript evaluation, and financial aid navigation
Explain academic program options, placement requirements, and degree completion pathways in accessible, student-centered language
Maintain accurate and timely documentation of student interactions, application status, and engagement in CRM and student information systems
Identify and address common re-entry barriers such as work schedules, childcare, technology access, and financial literacy through proactive support and referrals

Required Qualifications

Educational Requirements

Bachelor's degree from an accredited institution

Other Required Qualifications

Equivalent combinations of education and experience will be considered

Required Experience

Two (2) years of related experience in admissions, student services, sales, or community engagement

Preferred Qualifications

Preferred Experience

Prior experience as an Admissions Counselor or in adult learner/student re-engagement support
Familiarity with Technolutions Slate and Ellucian Banner
Experience working with nontraditional, returning, or online student populations

Proposed Salary

$24.03 per hour

This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach

Resume
Cover Letter
Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

Consistently exhibit engaging customer service
Ability to support various constituencies served by the University
Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position

KNOWLEDGE

Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

Effective communication (verbal and written), organizational and human relations skills

Apply Before Date

September 30, 2025
Application review may begin on September 16, 2025.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu.

For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Legally authorized to work in the United States for the duration of employment without assistance from the University.

Must be able to perform duties and responsibilities with or without reasonable accommodation.

Georgia Southern University is a Tobacco and Smoke-Free Community.

Equal Employment Opportunity

Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Other Information

Must be able to perform duties and responsibilities with or without reasonable accommodation
Work generally performed in an office environment
Workweek may occasionally extend beyond 40 hours
Travel may be required

Background Check

Standard + Education

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=290323&PostingSeq=1