Job Details

Enrollment Services Records Coordinator

Position Number: 6564466
Location: Madison, WI
Position Type: Admissions/Enrollment

Enrollment Services Records Coordinator

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:
September 11, 2025

Application Deadline:

Salary Information:
$22.51 - $26.30

Department:
Student Records and Data

Job Description:

Student Records and Data at Madison College is seeking an Enrollment Services Records Coordinator to be responsible for managing Records-related processes as assigned and directed by the supervisor. Responsibilities of this position include National Student Clearinghouse reporting, Post Enrollment Requirement Check processing, reviewing tuition appeals, reviewing identity verification materials, and may also involve independently supporting other units within Enrollment Services. The role requires the ability to analyze, troubleshoot, test, and resolve complex or escalated issues within Student Records.

The Enrollment Services Records Coordinator reports to the Deputy Registrar within Enrollment Services.

This is a full time, 52-week position with standard business hours of Monday through Friday, 8:00am - 4:30pm, with flexibility to adjust working hours between core hours of 7am-6pm with supervisor approval. Work is primarily performed on-site at the Truax Campus, with the potential for a hybrid work schedule (up to two days remote per week) after successful completion of a three-month training period. Remote work options are subject to change per Madison College policy.

Madison College offers an excellent benefits package including vacation, holidays, health/vision/dental/life insurance options and participation in the Wisconsin Retirement System (WRS).

Madison College believes every team member brings unique perspectives and experiences that enhance our ability to understand and engage with the communities we serve, address challenges, and develop innovative solutions. Come be part of our great team!

This position will be open until filled, with a first consideration date of September 28, 2025, at 11:59 pm. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Required documents (2):

Resume
Cover Letter

*Failure to include these documents by the first consideration date will RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION.

Accountabilities:

Manages assigned record processes, including set-up and maintenance. Ensures accurate and timely processing. Troubleshoots, resolves, and/or escalates process errors within the SIS system appropriately.
Serves as a key member of the Madison College identify theft prevention program. Analyzes multiple data points leveraging identity theft software and internal reports to identify fraud patterns and investigates to deter fraudulent/suspicious activities.
Works independently to understand, assess, and respond to complaints, inquiries, and escalations received by the Records team regarding processes, system setup, student records, tuition refunds, and general policies and procedures.
Coordinates and manages student record retention by compiling, maintaining, processing, storing and/or disposing of student educational records in compliance with college policy and procedures, as well as local, state and federal requirements.

Knowledge, Skills & Abilities:

Skill in communicating effectively and professionally, both orally and in writing.
Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.
Basic knowledge of computer operation.
Ability to organize workflows independently and use time management skills to meet deadlines.
Strong attention to detail.
Proficient in Microsoft Suite including Word, Excel, and PowerPoint.
Requires ability to work on-site, regular business hours.

Minimum Requirements:

Associate's Degree or equivalent working experience. *Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.
1-3 years of relevant work experience

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues, please contact us at the Talent Acquisition email Talent@madisoncollege.edu or HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Director, Civil Rights and Compliance, 1701 Wright Street, Madison, WI 53704 (608) 246.5221

To apply, visit https://madisoncollege.wd5.myworkdayjobs.com/en-US/jobsatMadisonCollege/job/Truax-Campus-Madison/Enrollment-Services-Records-Coordinator_R0005566

About Us
Welcome! Thank you for visiting our career site, where Madison College is committed to matching talent to opportunity. We are known for our real-world, smart approach to learning - offering students innovative, high-tech career pathways and college transfer opportunities with more than 150 programs to choose from. Madison College is a great place to work and has been for over 100 years, serving more than 33,000 students in 12 south-central Wisconsin counties. The College offers generous salaries, benefits, and an inspiring work environment. Employees enjoy a culture dedicated to lifelong learning, wellness and inclusiveness.

Take some time and look around - once you've have a chance to explore our current opportunities, apply to the ones you feel best suit your interests, background and experiences. Thereafter, you can keep track of your application status and watch for new opportunities that might be of interest to you.

Along with our competitive wages, check out the benefits that we offer: https://madisoncollege.edu/careers
Learn More about Madison College: https://madisoncollege.edu/about

As part of the application process, finalists will undergo a background check including criminal history, educational verification, and references. Criminal history will not automatically disqualify you from employment. All cases are considered on an individual basis, and the offense will be compared to the position for which you are applying.