Job Details

Assistant Director, Financial Aid (Federal Work Study)

Position Number: 6469842
Location: Kennesaw, GA
Position Type: Financial Aid

Assistant Director, Financial Aid (Federal Work Study)

Job ID: 288419
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Assists in developing and administering policies and procedures, extensive scope and impact of decisions both internal and external contacts, and mission of the department. Provides strategic management of assigned programs, processes, and initiatives. Participates in planning and implementation of required business processes. Ensures compliance with relevant regulatory requirements. Responsible for the execution and management of individual programs or processes.

Responsibilities

KEY RESPONSIBILITIES:
1. Trouble-shoots and maintains quality assurance processes within assigned financial aid area
2. Manages, coordinates assignments and tasks of assigned staff and meets with staff on a regular basis
3. Establishes strategies for effective delivery of program awards
4. Oversees the staff interactions with customers and families ensuring effective communication and correct information is given
5. Reviews and audits completed work to ensure accuracy and compliance' facilitates training as needed
6. Ensures that any tickets received from the Communications Center are responded to in the established time frames and handled quickly and professionally
7. Develops and conducts training on programs, such as state programs, verification, study abroad, consortium agreements, etc.
8. Monitors the financial aid website for any updates or changes in information that need to be made and make the appropriate changes as needed
9. Ensures all daily reports are processed and completed timely to ensure inquiries are responded to quickly and efficiently
10. Responsible for the execution and management of individual programs and/or processes
11. Provides updates to leadership per guidelines regarding needs, concerns or training issues
12. Maintains a master calendar for assigned department and staff activity
13. Point of contact to resolve questions or issues
14. Conducts presentations for various constituent groups as requested
15. Ensures the unit is in compliance with governing regulatory requirements
16. Serves as a member of the leadership team and makes recommendations for goals and objectives

Required Qualifications

Educational Requirements
Bachelor's Degree from an accredited institution of higher education

Required Experience
Three (3) years of related financial aid experience in an accredited institution of higher education

Preferred Qualifications

Additional Preferred Qualifications
National Association of Student Financial Aid Administrators (NASFAA) Credentials

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in related field

Preferred Experience
Previous experience with Banner (Ellucian)

Knowledge, Skills, & Abilities

ABILITIES
Able to understand, research, and resolve complex issues related to various federal and state systems, including but not limited to an understanding of Central Processing System, Electronic Data Exchange, National Student Loan Data System, Common Origination and Disbursement, Surfer
Able to represent department leadership and the department in meetings presentations with both internal departments and/or external entities
Able to plan, coordinate and complete large scale, detail-oriented projects and events
Able to work in partnership with, staff, faculty, administrators, federal/state entities, and servicers to ensure student success
Able to maintain compliant records of all transactions between the University and outside reporting entities
Able to lead compliance efforts involving federal, state, and institutional financial aid
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Knowledge of state program rules and regulations for Financial Aid in the State of Georgia
Knowledge of Title IV rules and regulations, as they pertain to Federal Student Financial Aid
Knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA)
Knowledge of financial aid at the federal, state and institutional levels and stays abreast of changes to state and federal rules/regulations

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, Ellucian Banner Financial Aid Module, USG GA Modifications to Banner, Common Origination and Disbursement, Central Processing System, Surfer, and the National Student Loan Data System)
High level of empathy and ability to deal with difficult and confidential situations
Conflict management and resolution skills
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.

Other Information

This is a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.

Background Check

Standard Enhanced
Education
Credit

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=288419&PostingSeq=1