Position Type: Multicultural Affairs and Affirmative Action
Case Manager And Deputy Ada/504 Coordinator
Metropolitan State University of Denver
Department Executive Director of the Equal Opportunity
Metropolitan State University of Denver is seeking an experienced, collaborative and effective administrator to serve as the Case Manager and Deputy ADA/504 Coordinator for the Office of Equal Opportunity ("OEO"). This role will report directly to the OEO's Executive Director, ADA Coordinator and Title IX Coordinator. The Office of Equal Opportunity oversees the implementation, administration and monitoring of the University's compliance with matters involving Title IX, Title VII, ADA/504, Affirmative Action Plans and other federal, state or local civil rights laws.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Case Manager duties (60%):
Serves as the first point of contact for Civil Rights and Title IX reports.
Receive and review reports submitted to the Office of Equal Opportunity alleging possible violations of MSU Denver's policy prohibiting Discrimination, Harassment, Sexual Misconduct, Title IX Violations, and Retaliation.
Initiates immediate communication with the reporting party and other impacted individuals to introduce the OEO and schedules initial intake meeting (generally, but not always, conducted virtually).
Schedules and conducts prompt, equitable and impartial intake meetings (including fact-finding interviews) in response to complaints of sexual misconduct, sexual harassment, gender-related violence including stalking and intimate partner violence and protected class discrimination, harassment, and related retaliation.
Coordinates all outreach and ongoing communications to all parties associated with reports, inclusive of complainants, respondents, witnesses, and related university personnel.
Meets with involved parties to discuss: 1) university policies and procedures; 2) parties' rights and options in the process; 3) supportive measures available to the parties; 4) accommodations and interim measures that may be available and appropriate; 5) referrals to counseling, the student health center, the Dean of Students office, and others as appropriate; 6) preservation of evidence; 8) right to an advisor; and 9) other information as necessary and appropriate.
Under the supervision of the Executive Director, the Case Manager will assess the requests for supportive measures, including determining reasonable and appropriate supportive measures that ensure equal access to the university's educational programs.
Coordinate the implementation of supportive measures for all parties, including complainants and respondents, during the preliminary assessment and informal and formal resolutions processes.
Under the supervision of the Executive Director, the Case Manager will conduct preliminary assessments to determine jurisdiction and whether a sufficient basis exists to initiate the informal or formal resolution process. This task includes drafting and delivering notices, preliminary inquiry findings, and closure reports.
Assists with the informal and formal resolution process as requested by the Executive Director, internal investigators and/or external investigators.
Responsible for case management, including case correspondence, case file organization, data tracking, and regular data reports.
Maintains a database of all complaints received in the OEO, including identification of the parties, the type of complaint, the specifics of the complaint, action taken, status and other information deemed necessary. Objective is to train this individual to use Maxient software and then input all case information into Maxient.
Run reports of the information contained in the database or Maxient or both.
Analyzes the data to identify and assess trends and recommends strategies for future case processing.
Maintains regular contact with all involved parties and university departments to provide status updates on complaints including updates on the status of the informal and formal resolution process.
Collaborate and consult with internal and external partners including campus law enforcement, general counsel's office, investigators, neighboring institutions, and relevant advocacy offices/centers.
Maintains knowledge and understanding of various university policies, procedures and protocols within the Office of Equal Opportunity and related to the responsibilities of the Office of Equal Opportunity.
Assists with data collection and reporting for compliance with Clery Act, including the Annual Security Report.
Under the supervision of the Executive Director, ensures timely completion of the annual Affirmative Action Program, including collaboration with other departments on campus to obtain all necessary data.
Develop and distribute written materials and other informational pieces to broadly disseminate information regarding the University's policies relating to equal opportunity.
Collaborate with other University departments in relation to compliance with matters involving equal opportunity, affirmative action, non-discrimination and anti-harassment requirements.
ADA/504 Deputy Coordinator duties (40%):
Under the supervision of the ADA/504 Coordinator, the Deputy Coordinator will review, implement and manage the grievance/complaint process to ensure prompt, effective and
compliant processes regarding intake procedures, review and implementation of accommodations, conducing inquiries or investigations into grievances/complaints regarding failures to accommodate and/or harassment/discrimination based upon a disability.
Under the supervision of the ADA/504 Coordinator, the Deputy Coordinator will review and revise (as necessary) the University's non-discrimination policies, statements, access information, and grievance procedures to ensure compliance with Section 504/ADA and other applicable disability-related laws, requirements and regulations.
Remain current on federal, state and local laws and regulations as well as best practices of other colleges/universities concerning the rights of persons with disabilities and ways of providing reasonable accommodations to persons with disabilities while maintaining program performance standards.
Under the supervision of the ADA/504 Coordinator, the Deputy Coordinator will assess and ensure that services, activities, and facilities are accessible to and usable by persons with disabilities, including digital accessibility of University resources.
Review and assess pregnancy and parenting accommodation policies, procedures and initiatives in coordination with the University's Access Center and Human Resources department.
Monitor number and outcomes of complaints to identify and address patterns and assess effectiveness of reporting and response efforts, including opportunities for improvement.
Collaborate with other University departments including Information Technology, Facilities and Grounds, Human Resources, Student Life, and the Access Center.
Review process for handling requests from visitors to campus with disability-related accommodation needs to ensure compliance with 504/ADA.
Develop training for students and/or staff on disability-related topics, including accommodations, grievances, access and rights.
Develop and distribute written materials and other informational pieces to broadly disseminate information regarding the University's policies relating to persons with disabilities.
Perform other duties and responsibilities as assigned.
Required Skills:
Demonstrated ability to work collaboratively across many departments.
Have demonstrated ability to respond quickly and appropriately to time-sensitive, emotional/stressful and complex matters.
The ability to manage a number of different tasks concurrently, prioritizing effectively.
Ability to manage multiple, on-going and complex caseload of complaints involving students and staff within prompt time frame.
Excellent judgement and interpersonal skills with a preference for those trained on trauma informed interviewing techniques.
Exceptional interpersonal, oral, and written communication skills, with a proven ability to analyze complex information and produce clear, concise, and effective written content.
Required Qualifications:
Bachelor's degree related to the requirements of the position.
A minimum of two years of experience with compliance-related work with a strong preference for experience handling compliance with Title IX, Title VII, ADA/504, Affirmative Action Plans and other federal, state or local civil rights laws.
Direct experience assisting with or conducting discrimination/harassment and Title IX investigations that comply with all legal and procedural requirements, including drafting comprehensive investigation reports.
Preferred qualifications:
Experience working in higher education administration with an in-depth knowledge of Title VII and Title IX compliance.
Experience working with higher education software systems such as Banner, Workday and/or Maxient.
Work Environment: Typical office environment
Schedule Information Full-time, 40 hours per week Exempt Days of the Week: Mon - Fri Evenings and Weekend Work: Rarely Schedule: In-person with remote work possibility Travel: Rarely
Salary for Announcement Under Colorado law, MSU Denver is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account a variety of factors including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The salary range that the University reasonably expects to pay for this position is $57,6000 to $84,000.
This position is paid monthly and is eligible for MSU Denver benefits.
Instructions to Apply Applications accepted until position filled; priority given to applications received by July 28, 2025.
For full consideration, please submit the following documents: Resume Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position.
Finalist requirements: 3 professional references (One reference must be a prior supervisor.)
Writing sample
Official transcripts will be required of the candidate selected for hire.
The University's benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as a life and supplemental insurance plans, retirement plans and other programs, such as access to a long-term disability (LTD) plan. Visit MSU Denver's benefits website to learn more.
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at totalrewards@msudenver.edu.
Background Checks
Metropolitan State University of Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To Assist in achieving that goal, we conduct background checks on all finalists for positions at the University prior to employment.
Diversity Statement
Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.
We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.
