Job Details

Field Support Technician

Position Number: 6342145
Location: Madison, WI
Position Type: Computing - Support and Training

Field Support Technician

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:
July 1, 2025

Application Deadline:

Salary Information:
$25.21 - $29.45

Department:
Technology Customer Service

Job Description:

Technology Services at Madison College is currently seeking a Field Support Technician to join our team. This position is responsible for providing technical support for computer hardware, software, and peripherals across workstations, classrooms, and labs to ensure the delivery of reliable technology services.

Key responsibilities of the Field Support Technician include troubleshooting and resolving technical issues, installing and configuring equipment, and collaborating with stakeholders to maintain efficient technology operations. Success in this role supports institutional goals by ensuring consistent access to technology resources, minimizing disruptions to learning and administrative functions, and promoting a positive user experience across all district locations.

The standard schedule for this position is Monday through Friday, 8:00am - 4:30pm. This role offers the option to work remotely one day per week, subject to change in accordance with Madison College policy.

Madison College believes every team member brings unique perspectives and experiences that enhance our ability to understand and engage with the world, tackle challenges, and develop innovative solutions. Come be part of our great team!

This position will be open until filled, with a first consideration date of July 15,2025 at 11:59 pm. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Required documents (2):

Resume
Cover Letter

*Failure to include these documents by the first consideration date will RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION.

Accountabilities:

Troubleshoots, maintains and repairs computer hardware, peripherals and software across workstations, classrooms and labs to ensure technology reliability and minimize disruptions.
Installs, configures and refreshes computer equipment, including software imaging and peripheral setup, to support instructional and administrative needs.
Responds to and prioritizes service requests, collaborating with the Help Desk and technical teams to ensure timely resolution of hardware and software issues.
Assists faculty, staff and students by diagnosing and resolving user-related technology problems to improve productivity and learning experiences.
Manages independent travel to district locations to provide onsite support and ensure consistent service delivery across campuses.
Maintains positive working relationships with vendors and external technical support personnel to expedite complex issue resolution and equipment maintenance.
Documents new troubleshooting procedures, system configurations and resolutions to enhance team knowledge sharing and improve support processes.
Stays current with emerging technologies, participating in professional development and sharing insights with colleagues to improve institutional technology practices.
Contributes to an inclusive, equitable and supportive environment where everyone at the institution feels valued, respected and empowered to reach their full potential.
Adheres to college policies, directives and work rules while maintaining a commitment to the college's mission, vision and values.
Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Knowledge, Skills & Abilities:

Knowledge of computer hardware, operating systems and peripherals used in workstation, classroom and lab environments.
Knowledge of software imaging, installation and configuration processes.
Skill in diagnosing and resolving hardware, software and peripheral issues.
Skill in documenting troubleshooting procedures, system configurations and resolutions.
Ability to travel independently across district locations to provide onsite technology support.
Ability to manage multiple processes, meet deadlines and maintain accuracy in a fast-paced environment.
Skill in engaging positively with all populations and communities, contributing to a safe and inclusive learning and work environment.
Skill in effectively and respectfully communicating with others.

Minimum Requirements:

Education:
Associates Degree required or equivalent additional work experience.
Experience:
1-3+ years of relevant work experience.
Must have valid driver's license

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues, please contact us at the Talent Acquisition email Talent@madisoncollege.edu or HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Director, Civil Rights and Compliance, 1701 Wright Street, Madison, WI 53704 (608) 246.5221

To apply, visit https://madisoncollege.wd5.myworkdayjobs.com/en-US/jobsatMadisonCollege/job/Truax-Campus-Madison/Field-Support-Technician_R0005443

About Us
Welcome! Thank you for visiting our career site, where Madison College is committed to matching talent to opportunity. We are known for our real-world, smart approach to learning - offering students innovative, high-tech career pathways and college transfer opportunities with more than 150 programs to choose from. Madison College is a great place to work and has been for over 100 years, serving more than 33,000 students in 12 south-central Wisconsin counties. The College offers generous salaries, benefits, and an inspiring work environment. Employees enjoy a culture dedicated to lifelong learning, wellness and inclusiveness.

Take some time and look around - once you've have a chance to explore our current opportunities, apply to the ones you feel best suit your interests, background and experiences. Thereafter, you can keep track of your application status and watch for new opportunities that might be of interest to you.

Along with our competitive wages, check out the benefits that we offer: https://madisoncollege.edu/careers
Learn More about Madison College: https://madisoncollege.edu/about

As part of the application process, finalists will undergo a background check including criminal history, educational verification, and references. Criminal history will not automatically disqualify you from employment. All cases are considered on an individual basis, and the offense will be compared to the position for which you are applying.