Job Details

Supervisor, Registrar Counselor

Position Number: 6122683
Location: Kennesaw, GA
Position Type: Registrars

Supervisor, Registrar Counselor

Job ID: 283962
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Supervises assigned team and serves as escalation for customers. Diagnoses and resolves complex client inquiries (via phone, email, and in-person) and issues related to all department functions. Analyzes and researches academic policies and degree requirements to maintain and uphold appropriate rules and demonstrates comprehensive knowledge of federal and state regulations, department and student related administrative policies and procedures. Collaborates with other departments to ensure inquiries are resolved. Reviews and recommends changes to department procedures and business workflows. Provides day-to-day management of the team and supports leadership with oversight of team initiatives and departmental objectives. Counsels and advises students, parents, advisors and department chairs and admin on various registrar policy and procedures. Assists with the administration of one or more registrar processes.

Responsibilities

KEY RESPONSIBILITIES:
1. Demonstrates a comprehensive understanding and knowledge of registrar related functions at the institutional and University System of Georgia levels
2. Manages and assists with registrar processes, including but not limited to , GUILD communication, State licensing requirements, Cross Registration, and Degree Works questions and concerns related to currently enrolled students
3. Supervises, monitors, and trains the team to ensure excellent customer service is provided to all customers
4. Responsible for monitoring phone queues to minimize call wait times
5. Responds to escalated student inquiries by phone and/or email and contacts campus constituents to resolve student concerns
6. Runs, reviews, and analyzes daily reports to resolve enrollment issues
7. Reviews and audits completed work to ensure accuracy and compliance
8. Oversees assigned staff and/or student assistants, including onboarding, approving timesheets, and performance management
9. Manages customer service schedule and back-up schedule
10. Acts as the department liaison to the Dual Enrollment Program, Orientation Programs, and Priority Registration Groups
11. Participates in annual trainings and professional development to keep abreast of new information and program changes
12. Assists with reviewing communication that is sent to students from the Registrar's office
13. May be responsible for certifying one or more NCAA sports for certification
14. Assists with all graduation ceremonies, assists with ad hoc projects and end-of-term processing report clean-up

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education

Required Experience
Three (3) years relevant experience in customer service

Preferred Qualifications

Additional Preferred Qualifications
Previous experience in a registrar's office at an institution of higher education
Working and tested knowledge of Banner (Ellucian)
Supervisory experience

Additional Educational Requirements
An advanced degree from an accredited institution of higher education in a related field

Proposed Salary

The minimum of the salary range is $48,180. Offers are based on relevant experience.

Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit hr.kennesaw.edu/benefits.

Knowledge, Skills, & Abilities

ABILITIES
Ability to understand, interpret, and synthesize information from students/parents to effectively counsel
Ability to diffuse difficult and emotional situations
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Working and tested knowledge of KSU rules and regulations, as they pertain to the Office of the Registrar
Working knowledge of and abides by the regulations of Family Education Rights and Privacy Act (FERPA)

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, Ellucian Banner)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu

Other Information

This is a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check

Standard Enhanced
Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=283962&PostingSeq=1