Job Details

Lead Specialist - TTU K-12
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Position Number: 5956389
Location: Lubbock, TX
Position Type: Academic Advising

Lead Specialist - TTU K-12
Lubbock
39988BR
TTU K12 Advising

Position Description
Performs advanced, specialized work to assist in the organization and implementation of various projects and programs. Work is performed under minimal supervision within established policies with latitude for independent judgment. Works on special projects as assigned. May substitute for supervisor during his/her absence.

Major/Essential Functions

Handle current and prospective student inquiries for multiple programs
Use internal systems to resolve inquires, including but not limited to: Salesforce, ServiceNow, Canvas, Focus, Raider Success Hub, CampusCE.
Act as a resource for answering questions and resolving issues to part-time contact support representatives.
Assist in training new team members.
Handle escalated issues from part-time contact support representatives.
Foster a positive and collaborative team environment.
Provide feedback on areas for process improvement.
Stay up-to-date on TTU Online and TTU K12 policies and procedures.
Contribute to the development of knowledge base resources and training materials.
Triage complex problems and direct them to the appropriate departments.
Supervise 5-10 part-time student assistants.

The following must accompany the application:

Resume/CV
Cover Letter
Professional/Personal Reference
To complete the application process, you must click on the Pre-Employment Affidavit link below to complete an additional form. Once the form is complete, you must return it within 5 business days, to Brittany Sikes at e-mail brsikes@ttu.edu.Please contact Brittany Sikes for any problems concerning the Pre-Employment Affidavit.
- Pre-Employment Affidavit

Required Qualifications
High school plus six years experience in related field. Additional education may substitute for experience on a year for year basis.

Preferred Qualifications

Minimum Hire Rate
17.77

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.