Job Details

Employee Relations and Workday Support Specialist
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Position Number: 5941691
Location: Worcester, MA
Position Type: Human Resources

Employee Relations and Workday Support Specialist

College of the Holy Cross

Description

Position Summary
The Human Resources Employee Relations and Workday Support Specialist will play a critical role in supporting the HR department during the Workday implementation. This position will provide essential support across employee relations, compliance, ADA accommodations, and PFML-related leave support while also contributing to overall HR operations. The ideal candidate will bring a combination of strong interpersonal, organizational, and technical skills, as well as the ability to adapt to a dynamic work environment.Key Responsibilities
Employee Relations and Compliance Support

Assist the Senior Associate Director of Employee Relations and Legal Compliance Specialist with employee relations issues.
Interpret and apply HR policies and employment laws, ensuring compliance with regulations.
Serve as a point of contact for employee inquiries, escalating complex matters when necessary.
Draft and maintain documentation for employee relations cases as directed.

Disability and Religious Accommodations Processing

Conduct intake for disability and religious accommodation requests, ensuring compliance with College policies and applicable law and preparation of accurate documentation.
Schedule and coordinate follow-up meetings and the interactive process with managers.
Collaborate with the Senior Associate Director to draft and finalize accommodation plans.
Take ownership of accommodation processing tasks, maintaining confidentiality and compliance.

Benefits and Leave Management Support

Provide support to the Benefits department during the Workday implementation
Run reports, validate leave requests, and communicate updates with Payroll.
Support the administration and tracking of leaves.
Assist with employee communication and education on leave policies and procedures, ensuring compliance with applicable laws and regulations.
Help manage medical leaves administration and communication, providing clear and thoughtful guidance to employees throughout the leave process.

Workday Implementation

Support various HR functions during the Workday implementation
Adapt to new systems and assist HR team members with Workday processes.

General HR Support

Provide administrative and project management support.
Deliver exceptional customer service to employees and managers across the organization.

Qualifications
Required

Experience: Minimum of 5 years in Human Resources, management, or a related role involving employee relations, policy interpretation, and supporting managers.
Education: Bachelor's degree required
People Management: Demonstrated success in supporting/managing teams, resolving workplace issues, and fostering positive work environments.
Knowledge: Comprehensive understanding of federal and Massachusetts employment laws, regulations (including ADA compliance), and HR best practices.
Communication Skills: Exceptional verbal and written communication abilities, with experience handling sensitive employee conversations and crafting clear, professional documentation.
Problem-Solving: Proven ability to navigate complex workplace situations, apply critical thinking, and provide effective, compliant solutions.
Project Management: Experience managing multiple priorities, meeting deadlines, and delivering results in a fast-paced environment.
Technical Proficiency: Strong aptitude for learning and using HRIS systems (e.g., Workday, PeopleSoft) and generating actionable reports including data validation and system testing
Customer Service: Commitment to providing high-quality service to employees and managers, with a focus on responsiveness and empathy.

Preferred

Experience with Workday or other HRIS systems.
Project management and organizational skills, with the ability to manage multiple priorities.
Familiarity with benefits administration processes, including leave management and experience with Massachusetts Paid Family and Medical Leave (PFML) law and regulations.

Skills and Competencies

Adaptability to learn and navigate new systems efficiently.
Proactive problem-solving and critical-thinking abilities.
Detail-oriented with a strong commitment to accuracy and compliance.
Ability to interpret and communicate policies and procedures clearly.

Work Environment
This is a hybrid position requiring flexibility to work both on-site and remotely as needed during the Workday implementation.This role offers a unique opportunity to contribute to a transformative period in the HR department while gaining exposure to a wide range of HR functions. If you are a resourceful professional with a passion for people and process improvement, we encourage you to apply!Additional information:This is a full time, exempt level position with a salary range of $78,000-$85,000. The College is committed to providing competitive market pay for its employees. The College also offers a competitive benefits package for full-time staff, including:

10% College contribution to the 403(b) Retirement Plan (1 year wait waiver available)
This position may be eligible for a hybrid work arrangement - upon hire, candidates will need to live within commuting distance
Condensed summer 4-day work week
Tuition & Education benefits
Wellness programs & ongoing Training and Development opportunities
Generous paid time off

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.To review our Employee Benefit Options, please go to: https://www.holycross.edu/human-resources/benefits

APPLICATION INSTRUCTIONS:Please attach a cover letter addressing the position requirements along with your resume.In your cover letter please address how your work might support the College's commitment to inclusive excellence (https://aspire.holycross.edu/inclusive-excellence). Please provide examples of how you have integrated diversity, equity, inclusion and belonging into your past work. For more information, please visit http://holycross.edu/diversity.Review of applications will begin as received and continue until the position has been filled. The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. Please contact Merrilee Grenier, Senior Associate Director of Employee Relations and Legal Compliance, for questions or to request an accommodation via email at mgrenier@holycross.edu, or by calling 508-793-3957.

To apply, please visit: https://jobs.jobvite.com/holycross/job/oLshvfwJ