Job Details

Senior Director of Campus Dining
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Position Number: 5941206
Location: Boston, MA
Position Type: Business and Financial Management

Senior Director of Campus Dining

About the Opportunity

JOB SUMMARY

The Sr. Director of Campus Dining will have leadership and day-to-day management of Northeastern Dining planning and budget administration, set operational policies, steward resources in delivering high quality, customer/student centric outcomes. With oversight of facilities supervision to advance a broad and diverse set of initiatives in the delivery of dining experiences across the global university system while leading and guiding team members to grow professionally while promoting a culture of continuous improvement. Innovation and outstanding service are key tenets of this leader's focus with building programs that create an inclusive campus environment for students, staff, administrators, faculty and guests while promoting excellence with each experience.

The Sr. Director of Campus Dining delivers high integrity in stewarding an annual operating budget in excess of $40 M and through the selected vendor, creates a staff experience that reflects Northeastern's values and principles for an operation of 500+ employees, of whom all the non-exempt staff are unionized. This leader is ultimately accountable for the delivery of a broad scope of services while developing, implementing and managing university-wide initiatives in support of the academic plan - Experience Unleashed.

MINIMUM QUALIFICATIONS

In-depth knowledge of dining programs, catering, and related financial concepts and practices. Financial acumen with an ability to manage key performance indicators and hold vendors accountable for delivering program outcomes. Technologically savvy and able to leverage data to modernize and gain efficiencies across the business units. Key relationship builder with strong communication skills and experience building collaboration with students, staff, faculty and administrators. Adept at leading work teams with emphasis on diversity, equity, and inclusion. Able to coach/mentor while being adept at conflict resolution. Demonstrated ability to conceptualize, deliver presentations and engender leadership support. Excellent negotiation skills related to developing shared vision, student engagement, and contract management. Knowledge and skills required are normally acquired through a BA/BS degree with at least 8-10 years experience managing a major collegiate dining program, including responsibility for a board program, retail, catering and broad systems/processes; or a combination of education and experience that is commensurate.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

1) Operational ownership: leads a professional service, culinary and management team in the preparation and delivery of 15,000+ meals daily across a diverse portfolio of venues & campuses. Keep in compliance with all food/safety regulations and establishes customer service experiences. Provides tactical oversight of:
o AYCTE Dining Halls, kosher/halaal programs
o Retail dining locations across campuses (both outsourced partner managed and tenants in University owned properties)
o Catering program: mid-range to high-end catering on campuses

2) Fiscal stewardship: ensures financial viability of department through active development and management of budgets based on realistic goals, effective contract management and sales estimates
o Accountable for financial OKRs (Objectives and Key Results) of the department including variance management against annual operational/capital budgets
o Assess budget adjustments as required
o Partners with contract/divisional partners including Finance/HR/P2P to ensure adherence to University policy and industry best practices
o Develops creative approaches to improving operational efficiencies

3) University partnership: engages with a broad range of partners in academic and operational programs, including sustainability/student affairs to
o Develop strong relationships with program stakeholders
o Administer monthly meeting of the Dining Services Advisory Committee
o Oversee the Food Project, directly engaging students to focus on food as it influences sustainability, the environment, culture and health of the Northeastern community
o Promote sustainability efforts and participate in University-wide initiatives to advance the University's broader climate goals

4) Planning and projects: initiate and lead operational planning with Northeastern Dining, including long-term financial and operational planning:
o Setting and tracking outcomes to annual OKRs
o Guide as SME (Subject Matter Expert) the development of hospitality initiative Includes new construction and changes in existing services

Engagement with contract partners/vendors in selecting concepts for venues across campuses

Position Type

General Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Senior-Director-of-Campus-Dining_R131319-1