Job Details

University of Colorado Anschutz Medical Campus

Bilingual Learner Specialist
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Position Number: 5932092
Location: Aurora, CO
Position Type: Human Resources

Bilingual Learner Specialist

Bilingual Learner Specialist - 35917 University Staff Description

University of Colorado Anschutz Medical Campus

Department: The Kempe Center

Job Title: Bilingual Learner Specialist

Position #: 00830515 - Requisition #:35917

Job Summary:

In 2013 the State of Colorado Department of Human Services (CDHS), selected the Kempe Center for the Prevention and Treatment of Child Abuse and Neglect to serve as the Central Management Organization (CMO) for Colorado's Child Welfare Training System (CWTS). The mission of the CWTS is to provide strengths-based, family-focused, child-centered, culturally responsive, competency-driven learning opportunities for Colorado's child welfare workforce, by delivering a multitude of learning experiences, covering specialized topics for caseworkers, supervisors, case aides, foster parents, and other child and family serving personnel.

As part of the CWTS at Kempe, the Bilingual Learner Specialist provides primary oversight for the learning needs and successful navigation of our Spanish-speaking community in the learning management system (LMS), ensuring that navigational pathways, job aids, and communication are properly translated and prominently displayed. The Bilingual Learner Specialist ensures successful learning delivery by providing support and coordination to all CWTS's internal and external customers before, during, and after training, providing additional verbal or written support to Spanish-speaking learners as needed. This includes planning, organizing, and executing all training-related logistics.

Key Responsibilities:

Implement the existing formal development process to translate and distribute high-quality learner aids that guide navigation through the LMS from account registration to annual recertification for our Spanish-speaking learning community
Partner with the Learner System Specialist and the Writing and Communications Specialist to identify the needs of our Spanish-speaking learners in the LMS and on the website and assist with the implementation of solutions
Collaborate with team, end users, and third-party LMS vendor to determine, prioritize, problem solve, and execute LMS bilingual functionality to better serve our diverse community of learners
Monitor high-volume tickets to the support desk, respond to tickets in both English and Spanish and maintain accurate documentation
Schedule, adjust, and track delivery requests in the LMS, provide technical assistance as needed in both English and Spanish to learning deliveries, and offer CQI and program support for events and meetings
Meet with Spanish-speaking learners to assist with learning needs
Translate communication from English to Spanish for public-facing communication channels such as the website, help desk, job aids, and learning management system
Troubleshoot issues and implement solutions to CQI within the LMS
Assist the Learner System Specialist in maintaining LMS data integrity by interfacing with users and correcting profile errors

Work Location:

Remote - this role is eligible to work remotely, but the employee must be in the United States.

Why Join Us:

The Kempe Center was the first academic center in the U.S. to focus on the prevention and treatment of child maltreatment. For the past 50 years, Kempe has promoted understanding, knowledge, and best practices to prevent and treat child abuse and neglect globally. Today we honor our legacy while looking ahead for ways to transform our field.

It is our mission to improve the well-being of children and families.

We ensure the integration of justice, equity, diversity, and inclusion in all areas of our work by way of discovery, leadership, action, accountability, evaluation, and transformation. In this way and through our work, we strengthen families, communities, and the systems that serve them. We believe that abuse and neglect are preventable, and people are resilient. We are curious. We take a stand. We test assumptions. Our leadership in advocacy, research, education, and clinical work drives innovative strategies that transform the field. We are a catalyst, connecting people, information, and best practices to translate knowledge into action.

Why Work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package including:

Medical: Multiple plan options
Dental: Multiple plan options
Additional Insurance: Disability, Life, Vision
Retirement 401(a) Plan: Employer contributes 10% of your gross pay
Paid Time Off: Accruals over the year
Vacation Days: 22/year (maximum accrual 352 hours)
Sick Days: 15/year (unlimited maximum accrual)
Holiday Days: 10/year
Tuition Benefit: Employees have access to this benefit on all CU campuses
ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty, and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication, and understanding. We encourage applications from women, ethnically minoritized individuals, persons with disabilities, persons within the LGBTQ+ community, and all veterans. In addition, the Anschutz Campus has also been recognized as an Age-Friendly University. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

A bachelor's degree in education, social work, public administration, digital media, or related fields
1 year of experience working with a Totara and/or Work-based learning management system*
1 year of experience interacting with customers and clients in the Colorado Child Welfare Training System*

*Experience may be obtained simultaneously

A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year-for-year basis.

Applicants must meet minimum qualifications at the time of hire.

Condition of Employment:

Bilingual in English and Spanish (oral and written proficiency)

Preferred Qualifications:

2 years of Wrike project management experience
2 years of experience working with Freshdesk customer support software
1 year of experience utilizing Scribe to create learner aids and resources
Bilingual in English and Spanish (oral and written proficiency)

Knowledge, Skills, and Abilities:

Understanding of the practices and policies of caregiver certification in Colorado
Ability to work and communicate courteously and effectively, both in writing and verbally in English and Spanish, with co-workers, customers, and stakeholders in team and individual settings
Ability to proficiently translate documents from English to Spanish
Consistent initiative to identify opportunities for clarity and efficiency to improve the learning experience for all users, with emphasis on our bilingual community
Detail-oriented with a high level of skill in multitasking, reviewing for accuracy and uniformity, and following through
Strong time-management skills to manage various tasks with short and long-term timelines in a remote, repetitive work environment
Outstanding customer service skills
Organized in filing and document management
Ability to use project management tools such as Excel, PPT, Microsoft Office, Zoom, Wrike, Scribe, and Freshdesk
Ability to perform with a high degree of independent action and to prioritize a high volume of work to achieve a high level of productivity and accuracy.
Ability to establish and maintain effective working relationships with individuals at all levels throughout the project
Ability to coordinate multiple calendars in scheduling
Experience in event coordination
Demonstrated commitment and leadership ability to advance diversity and inclusion

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Michele Bugos at michele.bugos@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until (01/19/25).

Anticipated Pay Range:

The starting salary range for this position has been established as $55,975 to $71,201.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine-preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in the occupational health medical surveillance program.

Application Materials Required: Cover Letter, Resume/CV, List of References Job Category
: Business Services Primary Location
: Remote Department: U0001 -- Anschutz Med Campus or Denver - 20932 - SOM-PEDS Kempe-GenOps Schedule
: Full-time Posting Date
: Jan 14, 2025 Unposting Date
: Jan 20, 2025, 6:59:00 AM Posting Contact Name: Michele Bugos Posting Contact Email: michele.bugos@cuanschutz.edu Position Number: 00830515

To apply, visit https://cu.taleo.net/careersection/2/jobdetail.ftl?job=35917&lang=en