Job Details

Customer Service & Subscription Manager, Temporary - Georgetown University Law Center
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Position Number: 5931128
Location: Washington, DC
Position Type: Legal Affairs

Customer Service & Subscription Manager, Temporary - Georgetown University Law Center

Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Tradition. Innovation. A superb faculty. Hundreds of course offerings - and all of this just steps away from the Capitol and Supreme Court. Georgetown Law is an exceptional institution in an enviable location. Students come here from all over the world to study international or tax law, environmental or health care law (just a few of our specialties). They come here for our top-ranked clinics. Most of all, they come because this is the place where theory and practice meet. At Georgetown, students learn the law in the place where laws are made.

The Customer Service & Subscription Manager, a temporary position, is responsible for managing customer service and subscriptions for the Georgetown Law Journals, maintaining vendor agreements, and other fiscal and administrative responsibilities related to the Law Journals program, the office of Logistics, Copy and Mail Services for the Georgetown University Law Center and Capitol Campus. The incumbent is also responsible for training student worker(s) for administrative support for the Law Journals and Logistics programs.

Primary fiscal responsibilities include, but are not limited to:

Prepare vendor service and revenue agreements, contracts, and purchase orders.
Manage vendor invoicing and payments.
Prepare departmental chargebacks, allocating funds to the appropriate department and/or programs.
Review and maintain program budgets.

Primary customer services and subscription management responsibilities include:

Answer phone, email, and mail correspondence.
Maintain customer database, data entry for subscription orders, and order fulfillment.
Prepare check deposits, allocating credit card revenue and fees.
Prepare monthly tax reports, updating subscription related web pages.
Manage the Annual Review of Criminal Procedure inmate and prison library donation programs.

Work Interactions

This position reports to the Director of Logistics. The position works closely with the Production Coordinator for Journal Administration and the Assistant Director of Journal administration for the financial and administrative support of the department. In addition, the position works closely with the Customer Service Supervisor for Mail and Copy, and Budget Analyst for Law Office of Budgeting and Reporting on financial responsibilities for the Logistics, Copy & Mail and Capitol Campus. Position also works closely with the Operations and Space Project coordinator

Requirements and Qualifications

Bachelors Degree
Minimum of 5 plus years office experience
High level of customer service and database management skills
Ability to balance multiple priorities, strong communications and organizational skills, and attention to detail
Knowledge of Workday, MS Office Suite, Google-Suite, Adobe

Work Mode Designation

This temporary position has been designated as On-Campus. To ensure ability to train and provide support for this temporary potion, we request this position be On-Campus.

Pay Range

The projected hourly pay range for this position which represents the full range of anticipated compensation is: $26.82 - $29.80. Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Law-Center/Customer-Service---Subscription-Manager--Temporary---Georgetown-University-Law-Center_JR20544