Job Details

Director of Student Success Help Desk
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Position Number: 5822310
Location: El Paso, TX
Position Type: Student Affairs and Services

Director of Student Success Help Desk

Job ID: 12826
Location: El Paso, TX
Full/Part Time: Full Time
Regular/Temporary: $RegTemp

About UTEP

UTEP is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.

The University of Texas at El Paso is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 24,000 students are Hispanic, and more than half are the first in their families to go to college. UTEP offers 172 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America.

Position Information

Hiring Department: Advising and Student Services

Posting End Date: Open until filled.

Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends

FLSA status: Exempt

Earliest Start Date: As soon as possible.

Salary: Commensurate with experience.

Required Application Materials:

Resume
Cover Letter
List of three references

Incomplete applications will not be considered.

The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.

Purpose of Position

Summary: The Director of the Student Success Help Desk (SSHD) is responsible for leading a team of staff members dedicated to providing comprehensive academic and support services to continuing and returning students to assist with barriers to retention and persistence and facilitate seamless pathways to degree completion. The Student Success Help Desk advocates students' success by connecting them to programs and resources on campus and in the community to facilitate positive student experience.

Essential Functions

Coordinates the monitoring, maintenance, and tracking of student, faculty, and staff requests and referrals through the centralized SSHD ticket system, including data collection and submission requirements according to established policies and deadlines.

Leadership and oversight of the university's academic and social support services including the Foster Homeless Adopted Resources (FHAR), and Basic Needs Support programs and reenrollment of returning students. Facilitates university partnership with Workforce Solutions Borderplex (WSB) and between the department and other internal or external community resources, as needed; compiles and submits reports as required by the Vice Provost, and state, local, and federal regulatory agencies.

Develops, implements, and provides training policies, standards, guidelines, and security monitoring processes in relation to academic and administrative standards, privacy regulations, and development of staff literacy in all aspects of the student academic life cycle; coordinates activities of department to ensure operational efficiency and economy.

Collaborates with Vice Provost for Advising, Academic Success & Student Support, Advising and Student Services Directors, Assistant Dean of Students, Enrollment Services, Student Business Services, College Partners, and other campus and community resources, on the development and implementation of training curricula, standards, guidelines, and monitoring processes required for the successful execution of advising, persistence, and student success strategies within areas of assigned responsibility.

Promotes organization policies and procedures in compliance with local, state, and federal rules and regulations; advises University personnel regarding the development and implementation of regulatory strategy, potential areas of regulatory concern, and new government/regulatory developments.

The Director coordinates, implements, supervises, and exercises functional authority for planning, organization, integration, and completion of projects and for all administrative policies within assigned area of responsibility.

Collaborates with the Vice Provost for Advising, Academic Success, & Student Support to develop short and long-range plans, conceptual designs, and resource (budget) requirements for the successful execution of reenrollment efforts, persistence campaigns, and degree completion initiatives within the areas of assigned responsibility.

Understands and supports the department's role in accomplishing the University's mission.

Participates in committees, professional trainings, industry conferences and conventions.

Successfully utilizes all Microsoft Office software and institutional software systems including the student information system, service desk, and online scheduling platform.

Employee agrees to abide by Code of Ethics set forth by the University of Texas at El Paso and the University of Texas System; complies with all state and University policies.

Other duties as assigned. Occasional travel may be required.

Supervisory Responsibilities Carries out supervisory responsibilities in accordance with the organization's objectives, policies and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Qualifications:

Education: Bachelor's Degree

and

Experience: Five years of related experience and/or training to the essential duties and responsibilities; or equivalent combination of education and experience.

Preferred Qualifications:

Master's Degree.

Applicants Should Demonstrate:

Excellent verbal, written, and interpersonal communication skills.

Ability to interpret and apply program rules and regulations; gather and analyze data; draw valid conclusions and make appropriate recommendations.

Comfortability with public speaking.

Additional Information

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; stoop; kneel and crouch. The employee is frequently required to use hands to feel; reach with hands and arms; and talk or hear. The employee is occasionally required to lift and move up to 25 pounds.

The noise level for this work environment is usually moderate to very loud.

In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity / Affirmative Action Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, or sexual orientation and gender in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972.

For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.

To apply, visit https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=2&JobOpeningId=12826&PostingSeq=1