Job Details

Master's Admissions Manager, Online Programs - Penn Engineering
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Position Number: 5820442
Location: Philadelphia, PA
Position Type: Admissions/Enrollment

Master's Admissions Manager, Online Programs - Penn Engineering

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Master's Admissions Manager, Online Programs - Penn Engineering

Job Profile Title
Coordinator B

Job Description Summary
Penn Engineering's world-acclaimed faculty, state-of-the-art research laboratories and highly interdisciplinary curricula offer an experience that is unparalleled. Innovation and technology drive every program and transform the fundamentals of what future engineers are learning. http://www.seas.upenn.edu/

The Admissions Manager will be pivotal in managing the admissions process for our online master's programs, with a strong focus on driving enrollment growth and achieving ambitious targets. You will be responsible for developing and implementing innovative recruitment strategies, engaging prospective students, and effectively communicating the benefits of our programs. Your role will involve overseeing the comprehensive review of applications, collaborating with other online program teams, and ensuring transparent policies align with program goals, all while maximizing conversion rates and enhancing the student experience.

Job Description

Job Responsibilities

Admissions & Enrollment
- Oversee the timely review process of applications, ensuring fair and consistent evaluation of candidates based on academic qualifications and alignment with program goals.
- Maintain transparent admissions policies and procedures, including eligibility criteria, application deadlines, and application requirements. Regularly update these policies to align with evolving program needs and university standards.
- Supervise, train, and motivate admissions counselor staff to meet or exceed enrollment targets.
- Leverage expertise in admissions to actively engage in recruitment webinars, coffee chats, and other events as required. The admissions manager will need to be able to actively participate in on-camera events.
- Work with the Admissions Operations team to process Master's applications in the Slate system. As a Slate user, become familiar with the workflows and processes.
- Establish effective communication channels with prospective applicants, providing timely and accurate information regarding the application process, admission decisions, and next steps. Respond promptly to inquiries and concerns.
- Maintain relationships with the online team and collaborate to advise on departmental inquiries.
- Collaborate with the online team to plan and host information sessions for prospective and accepted students.
- Collaborate with the on campus admissions team for idea generation and cross departmental training.
- Manage degree conferral process for entering students, ensuring transcript accuracy and compliance with academic policies and timelines.

Data Collection, Analysis, Evaluation & Systems
- Utilize admissions management systems and technology tools to streamline and enhance the admissions process. Work closely with the Operations Team to update the CRM and workflows as needed.
- Regularly collect and analyze data related to admissions to identify trends, assess the effectiveness of recruitment initiatives, and refine strategies for maximum impact.
- Use Slate to track students from recruitment to enrollment, ensuring a seamless and engaging journey for all prospects.
- Use this data to identify trends, assess the effectiveness of initiatives, and make data-driven decisions for continuous improvement. Adapt strategies based on feedback and outcomes to ensure that the School is making meaningful progress toward enrollment goals.

Qualifications

Bachelor's degree, masters degree preferred, and 3-5 years of experience in higher education, ideally with a focus on admissions or financial aid, or an equivalent combination of education and experience.
Proficient with G suite, MS Office 365, and communication tools (e.g., Slack, Teams), and able to adapt to new tools and technologies.
Experience using technology to streamline student communication through ticketing systems, CRM, and/or project management tools such as Asana.
Experience with Slate strongly preferred.
Demonstrated ability to manage complex processes and workflows.
Demonstrated record of personal and professional initiative, flexibility, and excellent oral and written communication skills.
Ability to work independently and as a team member.
Some weekends and evenings may be required.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
School of Engineering and Applied Science

Pay Range
$43,919.00 - $68,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/3600-Market-SAS-Dean/Master-s-Admissions-Manager--Online-Programs---Penn-Engineering_JR00097442