Job Details

Dining Services General Manager
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Position Number: 5658644
Location: Madison, WI
Position Type: Food Services

Dining Services General Manager

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:
September 19, 2024

Application Deadline:

Salary Information:
$64,467 - $80,583

Department:
Dining Services

Job Description:

Madison College is hiring a Dining Services General Manager! Madison College's Dining Services serve students at the Truax and Goodman South campuses in Madison. The Dining Services operation generates revenue of approximately $2 million per year and over 300,000+ transactions. Maintains high-quality and consistent service to our customers (students, faculty, and staff).

Under the direction of the Auxiliary Services Director, the Dining Services General Manger collaborates with the Back of House (BOH) and Front of House (FOH) Supervisors to provide leadership, logistical management, and financial oversight for Madison College's self-operated dining services program.

The Dining Services General Manager assists the Auxiliary Services Director with administrative and operational support, while also managing and developing menus and production schedules for the Truax Atrium Cafe, Health Cafe, and other dining venues. A key responsibility includes supporting staff through professional development and training in food production techniques and practices.

Additionally, the Dining Services General Manager works to build strong relationships within the college to promote potential growth for the department. Both the BOH and FOH Supervisors report to the General Manager.

This is a full time, 52-weeks per year position with flexible working hours between Monday - Friday 6:30am - 5:00pm

Madison College provides a generous benefits package of vacation, holidays, health/vision/dental/life insurance options, and you will be able to participate in the Wisconsin Retirement System (WRS). Newly hired managers serve a one-year introductory period.

This position is located in the vibrant and diverse city of Madison, Wisconsin's 2nd largest city and state capital. Nestled between two recreational lakes, Madisonians are offered year-round activities, including the Dane County Farmers' Market located around the Capitol Square, more than 200 miles of scenic biking and hiking trails, world-class restaurants, and numerous festivals and community events. Madison offers a small-town feel, with a big city impression. But, if that's not enough, Madison is just a short 125 miles northwest of Chicago and 77 miles west of Milwaukee. To learn more about what Mad-Town has to offer, see this link: www.visitmadison.com

Madison College's dedication to promoting equity, inclusion and diversity is reflected in our Mission, Vision, and Values. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Hiring a diverse workforce that mirrors our student population is more than just a commitment at Madison College-it is the foundation of what we are striving to do. Come be part of our great team!

REQUIRED DOCUMENTS (2):

Cover Letter
Resume

Failure to include this document by the first consideration date will RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION.

This position will be open until filled, with a first review date of October 20, 2024. at 11:59 pm. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Essential Responsibilities:

Management:

Works with both front-of-house (FOH) and back-of-house (BOH) Supervisors, ensuring smooth functionality across all dining areas. Responsible for managing profit and loss for Dining Services by overseeing incoming revenue and outgoing expenditures to determine operating income. The manager monitors costs related to ordering, inventory, and labor to ensure financial targets are met. Conducts and manage annual inventories to support purchasing and budgetary decisions, prepare data to assess financial performance, and makes use of corrective actions as necessary to ensure that financial goals and operational cost are met. Additionally, prepares budget updates for monthly enterprise meetings, assists with internal audits, and completes required records and reports, including those for inventory control and personnel. Ordering and receiving materials and supplies are done in compliance with college policy.

Accountability:

Responsible for ensuring the financial efficiency of Dining Services, working closely with the Front of House Supervisor to oversee all cash accounting practices at Madison College. Involving receiving, distributing, and enforcing departmental cash procedures while developing and implementing cash handling procedures in accordance with College standards. Establishing and maintaining relationships with the bank and overseeing all banking processes. Additionally, running and analyzing Point of Sale (POS) system sales and financial reports to aid in operational planning.

Development and Execution:

Developing and executing the strategic direction of Dining Services. Maintains team focus on shared goals, organizational excellence, and accountability for achieving successful outcomes. Develop and establish plans, policies, procedures, and guidelines to establish clear and shared expectations. Evaluates the effectiveness of services and provides recommendations to drive institutional change.

Planning:

Plan, develop, and implement new ideas designed to meet customers' changing needs. Lead the customer service practices of the department to ensure customers have a pleasurable dining experience. Establish a customer service model which establishes proactive strategies to maintain good customer service.

Collaboration:

Partner with facilities and risk management to ensure areas are in compliance with all state, county, city, and college safety protocols. Maintain high safety and sanitation standards as it applies to the handling of food, beverages, work areas, equipment, and self-service equipment.
Notify staff of any changes to procedures and processes for safety of the facility. Collaborate with health inspector during all sanitation inspections in areas under supervision.
Work with vendors and associations to learn about market trends and determine appropriate implementation at Madison College. Routinely meet with students to understand their interests and incorporate that learning into the operations. Participate in activities of relevant professional associations.
Maintains a commitment to the college mission, vision, and values.
Other duties as defined by department, college, or officials.

Knowledge, skills & Abilities:

Skill in communicating effectively and professionally, both orally and in writing.
Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.
Skills in budget management including annual planning, capital purchases, food and labor.
Financial planning and cash handling experience.
Facilities awareness including operational purchases, troubleshooting equipment failures, recommending repairs, scheduled maintenance and remodeling needs.
Experience leading high volume fast-paced work environment, including multiple production schedules, and staff management. Critical thinking abilities to include corrective action for inconsistencies in work, resolve conflicts in a timely manner and situational management to achieve greater success. Develop practices for implementation of new processes.
In accordance with College management procedures, demonstrate organization, time management, resource management skills. Professionally reporting problematic staff issues to the appropriate personnel.
Strong leadership skills. Supervisory experience with waitstaff, cashiering, cooking experience, understanding of food principles, menu development, food safety, customer service relations, short and long term operational and strategic planning.
Knowledge of Microsoft Word, Excel, Outlook, and social media platforms, Labeling platforms and general knowledge of kitchen equipment.

Minimum Requirements:

Associate degree or equivalent working experience. *Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.
Five (5) years of progressive work experience required to successfully perform this position.
Wisconsin Serv Safe Certificate or the ability to obtain it in first 30 days of hire.

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues, please contact us at the Talent Acquisition email Talent@madisoncollege.edu or HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Compliance Coordinator, 1701 Wright Street, Madison, WI 53704 (608) 246.5221

To apply, visit https://madisoncollege.wd5.myworkdayjobs.com/en-US/jobsatMadisonCollege/job/Truax-Campus-Madison/Dining-Services-General-Manager_R0005188

About Us
Welcome! Thank you for visiting our career site, where Madison College is committed to matching talent to opportunity. We are known for our real-world, smart approach to learning - offering students innovative, high-tech career pathways and college transfer opportunities with more than 150 programs to choose from. Madison College is a great place to work and has been for over 100 years, serving more than 33,000 students in 12 south-central Wisconsin counties. The College offers generous salaries, benefits, and an inspiring work environment. Employees enjoy a culture dedicated to lifelong learning, wellness and inclusiveness.

Take some time and look around - once you've have a chance to explore our current opportunities, apply to the ones you feel best suit your interests, background and experiences. Thereafter, you can keep track of your application status and watch for new opportunities that might be of interest to you.

Along with our competitive wages, check out the benefits that we offer: https://madisoncollege.edu/careers
Learn More about Madison College: https://madisoncollege.edu/about

As part of the application process, finalists will undergo a background check including criminal history, educational verification, and references. Criminal history will not automatically disqualify you from employment. All cases are considered on an individual basis, and the offense will be compared to the position for which you are applying.