Job Details

Student Account Specialist
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Position Number: 5155054
Location: Denver, CO
Position Type: Student Affairs and Services

Student Account Specialist

Metropolitan State University of Denver

Department
Student Accounts & Bus Services

The position serves as a liaison between MSU Denver students, staff, and our third-party collection agencies. This position is responsible for communicating with students on various payment options to resolve account balances and assisting with financial registration holds to minimize bad debt risk while maximizing enrollment and student success. The position reconciles payments received from the agencies and assists with a variety of responsibilities associated with managing delinquent accounts and the Office of the Bursar general duties.

Duties/Responsibilities

Evaluate student accounts to answer questions regarding billing, College Opportunity Funds (COF), 1098Ts, Bankruptcy, appeals, financial holds, etc.
Communicate with students regarding past due balances to provide possible funding and payment plan options through email, phone, and in-person interaction.
Maintain and update accounts with external agencies, following State rules and University guidelines.
Post payments collected at collection agencies to student accounts and reconcile agency semi-monthly/monthly reports.
Gather and report debt validation information, and other information as needed, to the collections agencies and serve as a main point of contact to resolve issues and answer questions.
Report tax offsets to collection agencies and reconcile accounts after the agency posts payments.
Review multiple Banner reports on a daily/weekly/monthly basis.
Assist with bankruptcy notices and discharge adjustments.
Provide excellent customer service and inform students about general policies, deadlines, refunds, and payments. May be required to assist students at the front desk and answer general office email, when needed, in addition to answering daily calls and emails.
Assist with 1098T requests, as needed.
Serve as a liaison with other departments, such as the offices of Financial Aid and Registrar.
Adhere to university policies and procedures, including FERPA.

Required Qualifications

Three years of customer service experience.
Excellent oral and written communication skills.
Bilingual (English/Spanish) proficiency

Preferred Qualifications

Experience in an institution of higher education.
Experience with Banner system or similar related financial database system.
Experience using and applying state and federal regulations.
Experience with managing delinquent accounts/accounts receivable.

Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.

Work Hours

40 hours per week; Monday - Friday; 7:45am - 4:45pm with a possibility of being hybrid

Salary for Announcement

The anticipated hiring range for this position is $45,300- $56,650. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. The above salary range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Instructions to Apply
To ensure full consideration, applications must be received by 11:59pm (MT) 04/16/2024

For full consideration, please submit the following documents:

Resume
Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position

Official transcripts will be required of the candidate selected for hire.

Internal applicants must apply through their MSU Denver Workday Home page, searching 'Jobs Hub'.

IND208

Closing Date
04/16/2024

Posting Representative
Amy Hamik

Posting Representative Email
hamika@msudenver.edu

Benefits

MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.

To apply, please visit: https://msudenver.wd1.myworkdayjobs.com/en-US/MSUDenver/job/Denver-Colorado/Student-Account-Specialist_JR102251