Job Details

CARE Case Manager

Position Number: 7100964
Location: Santa Clara, CA
Position Type: Student Affairs and Services

CARE Case Manager

Position Title:
CARE Case Manager

Position Type:
Regular

Hiring Range:

$91,800 - $114,785 per year; Compensation will be based on education, experience, skills relevant to the role, and internal equity.

Pay Frequency:
Annual
A. POSITION PURPOSE

The CARE Case Manager provides direct support and coordinated case management for students experiencing personal, academic, or well-being challenges, serving as a primary point of contact within the CARE System. Reporting to the Assistant Dean for the CARE System, the CARE Case Manager assesses student needs, coordinates referrals and interventions, and collaborates with campus and community partners to promote student safety, well-being, and persistence. Through CARE referral response, participation on the Student Well-Being Team, crisis response, participation in the 24/7 on-call rotation, policy implementation, and proactive outreach and programming, the CARE Case Manager supports students' holistic development in alignment with Santa Clara University's Jesuit mission and commitment to cura personalis.

The CARE Case Manager serves in the Dean of Students Office's 24/7 on-call rotation.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

CARE System

1. Review assigned CARE Referrals and initiate appropriate responses, including communication with campus entities (Residence Life, Housing, Counseling and Psychological Services, Drahmann Center, LEAD, Global Engagement, Title IX, Athletics, and dean offices for the graduate programs) for the purpose of meeting the well-being needs of students.

2. Assess all assigned CARE Referrals, for severity and complexity of the case using the NaBITA Risk Rubric (harm to self and others), and determining the proper case management approach.

3. Be responsive and provide direction or guidance to faculty, staff, students, and parents who contact the Dean of Students Office regarding CARE Referrals.

4. Serve as on the Student Well-Being Team. The SWT identifies and implements supportive measures to students with significant well-being issues.

5. Participate in the development of programs, trainings, annual reports, and publications for student, faculty/staff, and family audiences in support of the objectives of the CARE System as appropriate.

6. Create and maintain records pertaining to CARE Referrals.

7. Assist with the administration for the Ivancovich Family Student Life Fund reviewing student requests for financial support to engage in campus life opportunities or to support basic needs and emergency expenses.

8. Remain abreast on research, current trends, practices and legal issues pertinent to assessing risk of harm, well-being, and student life.

Dean of Students On-Call Rotation
1. Serve as a member of the On-Call Team that provides 24/7/365 coverage for the purpose of providing response (sometimes in person), support, direction and communication to parents of a student(s) and university leaders when critical incidents happen on or off campus. Critical incidents are: medical hospitalizations due to alcohol/drug use, accidents, or health conditions, mental health crisis, inclusive of suicide attempts, involuntary and voluntary
hospitalizations for psychiatric services, and assaults, inclusive of sexual misconduct, and death of a student.
2. Contribute to the regular review, assessment, and updating of on-call protocols and policies to ensure clear, consistent, and effective responses to student safety, well-being, and conduct concerns in alignment with institutional priorities and best practices.

Policy and Procedure Development, Interpretation, and Implementation
1. Responsible for policy interpretation and its implementation that pertain to student well-being.
2. Serve as a member of the Dean of Students staff providing advice, consultation, and support in the development of University-wide policies and procedures, and responses to issues and trends affecting the campus.

3. Provide leadership and consultation in responding to student needs and campus issues related to student life.
4. Initiate, coordinate, and implement policies for the department that are effective, efficient, and conducive to the personal, social, physical, spiritual, cultural development and general well-being of students.

Team Member and Other Responsibilities
1. Serve as a member of the Office of Student Life team by assisting colleagues in the office when student conduct and student of concern caseloads are impacted.
2. Participate in the development and implementation of departmental trainings conducted by the Dean of Students Office such as, though not limited to, Residence Life, New Student Programs, Faculty Development, etc.
3. Serve on University-wide committees as a representative of Student Life as appropriate to areas of responsibility.
4. Serve as Campus Security Authority when informed of allegations regulated under the Clery Act.
5. Serve as a Responsible Employee for allegations regulated under Title IX.

C. PROVIDES WORK DIRECTION

1. Works collaboratively and provides leadership and consultation for colleagues across campus for matters related to student well-being.
2. Direct work to student assistants and work as a teammate with colleagues in the department.

D. GENERAL GUIDELINES

1. Recommend initiatives and implement changes to improve quality and services.
2. Identify and determine cause of problems; develop and present recommendations for improvement of established processes and practices.
3. Maintain contact with customers and solicit feedback for improved services.
4. Maximize productivity through use of appropriate tools; planned training and performance initiatives.
5. Research and develop resources that create timely and efficient workflow.
6. Prepare progress reports; inform supervisor of project status; and deviation from goals. Ensure completeness, accuracy and timeliness of all operational functions.
7. Prepare and submit reports as requested and required.
8. Develop and implement guidelines to support the functions of the unit.

E. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

Santa Clara University is committed to diversity and inclusion, therefore, it is vital all candidates seeking employment be committed to and demonstrate skills, knowledge and awareness to serve the unique needs of our diverse campus community.

Knowledge
1. Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity as well as commitment to and demonstration of skills, knowledge, and awareness to serve the unique needs off the diverse campus community of Santa Clara University.
2. Understanding of Student Development Theory.

Skills
1. Excellent organizational, communication (written and oral), and public relations, including delivering workshops or trainings, skills essential.
2. Strong organizational skills including time management, multitasking, and project completion.
3. Commitment to customer service, both internal and external to the department.
4. Evidence of strong analytical and problem-solving skills.
5. Proficiency in Google Apps for Education, Microsoft Office, and database management.

Abilities
Demonstrated ability to:
1. Cultivate collaborative interpersonal relationships with internal and external constituencies.
2. Independently carry out tasks of varying complexity.
3. Exercise sound judgment and maintain confidentiality.
4. Operate in a highly confidential manner and with minimal supervision and direction.
5. Manage multiple tasks at the same time and complete projects from inception through implementation and assessment.

Education and/or Experience
1. Bachelors' degree required. Advanced degree preferred.
2. Master's degree in higher education administration, college student services, education, counseling, or related field preferred.
3. Minimum of 3 years of progressively responsible work in an academic setting or related field.

4. Experience addressing students of concern / student well-being issues or equivalent experience in a non-educational setting preferred.
5. Trained to use the NaBITA Threat Assessment Tool and SIVRA-35 with appropriate NaBITA certifications preferred.
6. Proficiency in Maxient Conduct Manager software system preferred.
7. Experience with building community and addressing student safety and personal needs in the context of a student residential program preferred.
8. Experience with project management, publications, external relations and policy articulation and implementation preferred.

F. PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by
an employee to successfully perform the essential functions of this job. In accordance
with the Americans with Disabilities Act, as amended, the California Fair Employment &
Housing Act, and all other applicable laws, SCU provides reasonable accommodations
for qualified persons with disabilities. A qualified individual is a person who meets skill,
experience, education, or other requirements of the position, and who can perform the
essential functions of the position with or without reasonable accommodation.

1. Considerable time is spent at a desk using a computer terminal.
2. May be required to travel to other buildings on the campus.
3. May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
4. May be required to occasionally travel to outside customers, vendors or suppliers.
5. Required to participate in the on call 24/7 rotation with the ability to respond to a location at times in a timely fashion.

G. WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
1. Typical office environment.
2. Mostly an indoor office environment with windows.
3. Offices with equipment noise.
4. Offices with frequent interruptions.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at https://www.scu.edu/title-ix/.

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at hraccommodations@scu.edu or by phone at (408)554-5750. Please note: This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status, please contact hrservicedesk@scu.edu.

To view the full job posting and apply for this position, go to https://wd1.myworkdaysite.com/en-US/recruiting/scu/scu/job/Santa-Clara-CA/CARE-Case-Manager_R7388