Job Details

Health Insurance Liaison

Position Number: 6570981
Location: Boulder, CO
Position Type: Health and Medical Services

Health Insurance Liaison

Requisition Number: 67349
Location: Boulder Colorado
Employment Type: Temporary Staff
Schedule: Full Time
Posting Close Date: 17-Sep-2025
Date Posted:

Job Summary

The Health and Wellness Services department encourages applications for a Temporary Health Insurance Liaison! Under the direction of the Billing & Coding Manager, this role focuses on providing education and support related to student health insurance, with a strong emphasis on Medicaid and commercial insurance plans. This position is responsible for helping students navigate their health insurance options, including understanding coverage details, benefits, eligibility criteria, and out-of-pocket costs. The liaison interprets insurance policies and Explanation of Benefits (EOBs), ensuring students and university staff are informed about plan limitations and follows relevant laws and regulations. This position plays a key role in educating students about Medicaid, including determining potential eligibility, assisting with the application and enrollment process, and providing ongoing support for maintaining coverage. They serve as a liaison between students and Medicaid representatives to help facilitate smooth enrollment. This role also promotes the university-sponsored student health insurance plans-Gold and BuffCare-through active engagement in student orientations, campus events, and one-on-one outreach. The liaison works closely with students and their families to communicate the benefits of these plans and support informed decision-making regarding health insurance coverage.
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

Health and Wellness Services (H&WS) is under CU Boulder Strategic Resources and Support and is committed to the success and well-being of all our students, and the staff and faculty we serve. H&WS departments include Medical Services, Counseling and Psychiatric Services, Disability Services, Health Promotion, Administrative Services, Office of Victims Assistance, Testing Center, and Faculty and Staff Assistance Program.

What Your Key Responsibilities Will Be

Insurance Support

Read and interpret insurance Explanation of Benefits (EOB) related to student billing
Check insurance payments for accuracy and compliance with contracts
Work with payer regarding any discrepancy in payments as needed
Interpret insurance policy details
Help students understand their benefits for commercial and/or campus insurances
Actively promote and sell campus insurances by engaging in orientations, campus events, and through direct communication

Customer Service

Provide excellent customer service to patients, insurance representatives, and staff while following HIPAA guidelines when discussing payments, adjustments, or denials
Assist patients and staff by educating them on insurance processes and requirements
Make arrangements for medical records requests and completion of additional information requests as required by insurance companies
Respond to inquiries from insurance companies, patients, and providers
Confer with Assistant Director to discuss and resolve reimbursement issues or billing obstacles
Use reports, dashboards, and benchmarks for trending and analytics

Medicaid Insurance Education

Educate students on Medicaid insurance eligibility and benefits
Assist students in enrolling in Medicaid insurance programs
Coordinate with Medicaid representatives or portals to facilitate successful enrollment
Maintain documentation and track student enrollment status in Medicaid
Provide ongoing support to students regarding Medicaid usage and renewal

What You Should Know

This is a part-time, temporary on-call position working 10-12 hours a week. Based on team needs, the weekly schedule and hours will vary and be coordinated with the manager. We anticipate this assignment lasting around 6 months.

What We Can Offer

The hourly pay range for this position is $22.00 - $25.00.

Benefits

Temporary positions at the University of Colorado are not benefits-eligible, however, all positions are eligible for paid sick leave.

Be Statements

Be proactive. Be supportive. Be Boulder.

What We Require

Two years of experience in an occupational field related to the work assigned to the position.
Certification related to the work assigned to position may substitute for the required experience.
Appropriate education will substitute for the required experience on a year-for-year basis.

What You Will Need

Basic insurance billing knowledge.
Customer Service skills.
Ability to contact insurance companies to discuss the type of plan the patient has.

Special Instructions

To apply, please submit the following materials:

A current resume.
Optional: A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by September 17, 2025 for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Health-Insurance-Liaison/67349