Job Details

Enrollment Services Assistant

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Position Number: 6332983
Location: Grayslake, IL
Position Type: Admissions/Enrollment

Enrollment Services Assistant
College of Lake County

Part Time
REQ-00000412

Why choose the College of Lake County for your next opportunity?

The College of Lake County (CLC) offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays!), generous vacation, sick and personal time off and 14 paid holidays each year. Some benefits will not be available for part-time or part-time under 20 hours employees (ex: health insurance).

Position Title:

Enrollment Services Assistant

Department:

JM - Outreach & Enrollment Department

Position Type:

Staff

Job Family:

Part-Time Staff Under 20 Hours

Job Summary:

The Enrollment Services Assistant provides administrative and student support services specifically for Adult Education and English as a Second Language (ESL) students, focusing on the enrollment and testing process. This role involves direct interaction with a diverse student population, many of whom are non-native English speakers and may require additional patience, clarity, and cultural sensitivity during service.

The Assistant supports students in alignment with institutional and ICCB policies, working both independently and alongside full-time Enrollment Services Specialists. They must be comfortable navigating language barriers and using accessible communication strategies to support student success.

Strong communication skills, cultural awareness, attention to detail, and proficiency in student service systems are essential for this role. The position provides support across all campuses and extension sites, ensuring students receive consistent and accurate service throughout their enrollment experience.

Posting Date:

06/30/2025

Expected Start Date:

07/28/2025

Compensation Grade:

Part-Time Staff Under 20 Hours

Full-Time/Part-Time:

Part time

Location:

College of Lake County

Total Hours Per Week:

Job Description:

Essential Duties and Responsibilities:

Provide accurate information to Adult Education and ESL students regarding institutional policies, Illinois Community College Board (ICCB) guidelines, procedures, and deadlines.
Communicate effectively with a diverse student population, including individuals with limited English proficiency.
Verify and collect required documentation to ensure student enrollment and program compliance.
Refer students to appropriate campus and community resources, with sensitivity to language and cultural barriers.
Administer and proctor state-approved standardized tests (e.g., CASAS) in compliance with ICCB protocols and testing procedures.
Conduct intake and registration during student placement events; schedule test sessions in STARS as needed.
Assign appropriate tests and levels based on program eligibility and placement criteria.
Enroll students into correct courses based on test results and Adult Education program requirements.
Maintain and organize student files, testing materials, and intake documentation.
Assist students via phone, email, and in person with questions related to enrollment, testing, and support services.
Participate in community-based recruitment and testing events, including off-site locations.
Enter and update student data in DAISI, PeopleSoft, and TOPSpro Enterprise (TE), including intake, test scores, and enrollment information.

Other Responsibilities:

Travel to various sites within Lake County to support Adult Education and ESL outreach, recruitment, testing, and enrollment efforts.
Perform other duties as assigned.

Required Qualifications:

High School Diploma or equivalent and a minimum of two (2) years of work-related experience
Commitment to providing excellent customer service
Experience with diverse populations
Proficient computer skills (typing, emailing, conducting web searches)
Ability to multitask between various computer programs and assisting students
Attention to detail and problem-solving skills
Flexibility and adaptability
Experience working with databases and Microsoft Office Suite

Desired Qualifications:

Associate's degree or higher
Experience working with limited English proficient adults
Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work
Bilingual in Spanish and English

Work Schedule:

Monday-Thursday 3:45pm-8:30pm with occasional Saturday shifts (8:30am-1pm) some flexibility may be available.
Travel required between campuses and extension sites.

Pay Rate: $16.38/hr

EEO Statement

College of Lake County is an Equal Opportunity Employer with a policy of non-discrimination. Qualified applicants are considered without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history).

To apply, visit https://clc.wd5.myworkdayjobs.com/en-US/External/job/College-of-Lake-County/Enrollment-Services-Assistant_REQ-00000412

Job Details

Essential Duties and Responsibilities:

Provide accurate information to Adult Education and ESL students regarding institutional policies, Illinois Community College Board (ICCB) guidelines, procedures, and deadlines.

Communicate effectively with a diverse student population, including individuals with limited English proficiency.

Verify and collect required documentation to ensure student enrollment and program compliance.

Refer students to appropriate campus and community resources, with sensitivity to language and cultural barriers.

Administer and proctor state-approved standardized tests (e.g., CASAS) in compliance with ICCB protocols and testing procedures.

Conduct intake and registration during student placement events; schedule test sessions in STARS as needed.

Assign appropriate tests and levels based on program eligibility and placement criteria.

Enroll students into correct courses based on test results and Adult Education program requirements.

Maintain and organize student files, testing materials, and intake documentation.

Assist students via phone, email, and in person with questions related to enrollment, testing, and support services.

Participate in community-based recruitment and testing events, including off-site locations.

Enter and update student data in DAISI, PeopleSoft, and TOPSpro Enterprise (TE), including intake, test scores, and enrollment information.

Other Responsibilities:

Travel to various sites within Lake County to support Adult Education and ESL outreach, recruitment, testing, and enrollment efforts.

Perform other duties as assigned.

Required Qualifications:

High School Diploma or equivalent and a minimum of two (2) years of work-related experience

Commitment to providing excellent customer service

Experience with diverse populations

Proficient computer skills (typing, emailing, conducting web searches)

Ability to multitask between various computer programs and assisting students

Attention to detail and problem-solving skills

Flexibility and adaptability

Experience working with databases and Microsoft Office Suite

Desired Qualifications:

Associate's degree or higher

Experience working with limited English proficient adults

Bilingual in Spanish and English

Work Schedule:

Monday-Thursday 3:45pm-8:30pm with occasional Saturday shifts (8:30am-1pm) some flexibility may be available.

Travel required between campuses and extension sites.

Pay Rate: $16.38/hr