Job Details

Senior Case Manager

Requisition Number: 57873
Location: Boulder Colorado
Employment Type: University Staff
Schedule: Full Time
Posting Close Date: 28-Jul-2024
Date Posted:

Job Summary

The department of Student Support and Case Management (SSCM) at the University of Colorado Boulder encourages applications for a Senior Case Manager position! This integral part of the SSCM team is responsible for managing a revolving caseload of referrals and provides ongoing non-clinical case management support to students who are experiencing difficult life circumstances. In addition, the Senior Case Manager serves as a primary resource for managing student issues related to crisis intervention including managing of crisis response efforts, coordination with other CU Boulder departments and facilitates, and communication to and from the Students of Concern Team (SOCT). This position also serves as a peer leader providing case consultation to other case management staff, and may also be assigned to lead pilots and programs and supervise graduate-level staff. The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

The Division of Student Affairs consists of 30 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder. The work in Student Affairs supports all factors of the student experience, no matter what department a staff member may work in. This includes where students live, eat, make friends, build professional skills and find help if they need it. Many departments provide involvement opportunities, educational resources and support services to help students find their community and build lifelong skills. Student Affairs also has shared services departments that support the work and staff of our student-facing areas, including areas like assessment, business services, financial planning, human resources, marketing communications and information technology (IT).With over 800 staff members in the Division of Student Affairs, our diverse team is uniquely positioned to personalize the student experience and advocate for students, enhancing their success inside and outside the classroom.
Student Support & Case Management works with students to reduce the adverse impact of challenging situations. SSCM staff take a holistic, non-clinical case management approach to help students address their needs or personal life events that may affect their educational career. A case manager supports a student with facilitating connections and navigating resources and services, whether on campus or in the community. We assist students mental health, emotional well-being and safety by providing outreach, resources and referrals.

What Your Key Responsibilities Will Be

Case Management:

• Provide ongoing case management support to student referrals of varying levels.
• Evaluate and present cases to SOCT, Dean of Students, or SSCM leadership as needed. Coordinate & implement recommendations from SOCT Team regarding students.
• Work closely with the leadership and assists in determining appropriate action to take on referred cases.
• Act as a point of contact and provide consultation for campus community members who are seeking guidance and advice about our services for students who may be experiencing distress; also communicate intervention steps and procedures.
• Respond to walk-ins and phone calls related to students in distress as needed.
• Obtain and review updates on distressed students and facilitates the flow of information between appropriate offices both on campus and in the greater community.
• Assist referred students in making use of university and/or community resources and services.
• Provide one-on-one consultation with students seeking guidance and resolving educational and personal challenges.
• Communicate with parents/guardians, families, or designated emergency contacts as appropriate.
• Maintain confidential student records.
• Complete documentation and maintains record keeping of student cases in Maxient, an electronic database.

Administrative:

• Coordinate follow-up and tracking of students to monitor progress and ensure compliance with recommendations through resolution.
• Provide peer support to case managers and case consultation.
• Prepare reports and presentations on case management process.
• Document student contacts and assist in record-keeping process.
• Assist in collection and reporting of assessment data to provide support to in compiling weekly, monthly, and annual reports to highlight SSCM accomplishments and services.
• Assist in the development and maintenance of the website, links, brochures, communication, etc.
• Inform supervisor of pertinent ongoing cases, projects, and possible threats.
• Assist with emergency operations planning, division education/training and tracking.
• Serve on committees, task forces, and working groups as designated.
• Manage at least one office-wide initiative in coordination with SCCM leadership.
• Supervise, train, and evaluate professional or graduate-level staff, when needed and as assigned by the supervisor.

University Collaboration:

• Manage referrals of students and provide feedback to referral agents.
• Coordinate with representatives from various departments including Student Conduct and Conflict Resolution, Housing and Residence Life, Office of Disability Services, University Police, Office of Victim Assistance, Counseling and Psychiatric Services, University Legal Counsel, and appropriate staff and faculty across the university.
• Provide connection to resources for members of the campus community, including staff, faculty, departments, and colleges.
• Serve as liaison for designated on and off campus resources.

What You Should Know

• Typically schedule is Monday through Friday 8am-5pm. Some nights and weekends.
• This is a hybrid position with necessary in-person hours. Remote work is available depending on the needs of the day/office. Current work modality is 3 days in-person and 2 days remote. Modality is subject to change based on SA policies and departmental needs.

What We Can Offer

• The salary for this position is $62,000 annually. Onboarding assistance is available within Student Affairs guidelines.
• Our outstanding benefits include:
• Paid days off: 22 vacation days, 15 sick leave days and 11 holidays per year.
• Access to medical, vision, dental and life insurance.
• Tuition reimbursement.
• A 10% employer contribution retirement plan.
• EcoPass for free RTD rides.
• Opportunity for career growth within the division of student affairs and the CU.
• Boulder campus!

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be collaborative. Be inclusive. Be Boulder.

What We Require

• Masters degree in Higher Education, Social Work, Counseling or a related field. Equivalent combination of education and experience may substitute for the degree on a year-for-year basis.
• Two years of experience that include providing case management or individualized support, and crisis management and response.

What You Will Need

• Demonstrated ability in managing difficult and complex situations.
• Ability to interact effectively with students, faculty/staff, parents.
• An equity-minded professional who develops and implements strategies that are intentionally designed to support equitable outcomes for all students.
• Knowledge of social work/case management standard processes and philosophy.
• Ability to manage multiple contending priorities; including triage and prioritization of information in a fast-paced environment.
• Ability to work cooperatively with others within a multidisciplinary team environment.

Special Instructions

To apply, please submit the following materials:

1. A current resume.
2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
We may request references at a later time.
Please apply by July 28, 2024, for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.
In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.


To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Senior-Case-Manager/57873







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