Job Details

RESERVATIONS & EVENTS SPECIALIST, Reservations & Events
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Position Number: 5828058
Location: Boston, MA
Position Type: Conference and Events Administration

RESERVATIONS & EVENTS SPECIALIST, Reservations & Events

Tracking Code: 24500576311120

Job Description
RESERVATIONS & EVENTS SPECIALIST, Reservations & Events

Category
Charles River Campus --> Professional
Job Location
BOSTON, MA, United States
Tracking Code
24500576311120
Posted Date
11/22/2024
Salary Grade
Grade 46
Position Type
Full-Time/Regular

Events & Conferences is a division of Auxiliary Services responsible for the coordination of University-wide events, room scheduling of University events, management of the summer conference operations, management of a campus arts venue, and the coordination of non-University conferences and events throughout the year. Our mission is to support the academic enterprise of a vibrant research institution by providing comprehensive service and event planning resources at an exceptional value to campus departments and external clients. We are seeking a Reservations & Events Specialist to join our team. Reporting to the Assistant Director of Reservations & Events, this position serves as the front-line point of contact for inquiries and requests from University customers for the scheduling of campus venues.

Required Skills

Responsibilities include:

Respond to inquiries via scheduling system, webform, email, and phone
Provide guidance on venue selection, event needs, campus services, and cost estimates
Create and modify campus space reservation requests in scheduling system
Manage a small portfolio of events from inquiry to financial reconciliation
Provide a diagramming service for event layouts to University customers
Perform various financial and administrative functions related to the scheduling of campus venues
Manage and collaborate with student employees

A cover letter is required for consideration.

Required Skills

Bachelor's degree
One to three years of relevant experience in customer service or hospitality
Excellent interpersonal and communication skills
Ability to remain calm and positive under pressure and to deal effectively and diplomatically with a variety of constituencies
Ability to analyze and anticipate customer needs and suggest viable options while maximizing utilization of available venues and services
Willing to work evenings and weekends for events, client meetings, or site visits
Demonstrated commitment to diversity, equity, and inclusion
Experience using 25Live and Social Tables is preferred
Valid Driver's License and knowledge of Boston University is preferred

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Skills

Job Location: BOSTON, MA
Position Type: Full-Time/Regular
Salary Grade: Grade 46

To apply, visit https://jobs.silkroad.com/BU/External/jobs/314996